Technical Field Engineer

About the role;

As a Technical Field Engineer you will be responsible for the smooth delivery of re-occurring, pre-booked Technical Engineering visits to a variety of customer sites. You will support customers both remotely and on-site, delivering a personal IT service within our framework of proactive service options, tailored to the customer’s needs.

Working with the wider team you will be required to assist with the delivery of project work. You must have excellent communication skills and feel comfortable delivering an end to end IT service including; diagnosing, troubleshooting, and resolving issues.

You will review, monitor, support and advise our customers during your visits, ensuring their wider infrastructure IT systems and endpoint devices and are kept in peak condition whether they are cloud or hybrid systems, whilst always delivering exceptional customer service.

This is a home-based role with regular travel required, therefore a driving licence is essential.

Who are we?**

TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of +80. Our values are Team TSG, Service Excellence and Shared Growth, these sit at the core of our business helping us to achieve our mission.

Why should I work for TSG?

It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the ‘ UKs Top 50 Best Large Companies ’ and one of the ‘ Top 15 Technology Companies ’ to work for. In addition, we have been awarded a 2 star accreditation for ‘ Outstanding ’ employee engagement.

Here’s why;

** - Our open and honest culture where feedback is taken on-board and acted upon - The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed - Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first ‘TSG Festival’ in 2021, Team TSG’s feedback was so positive that we have decided to make it a yearly event - Two paid CSR days per annum that you can use towards giving something back - Our charity fundraising - TSG have raised over £20,000 in the last 2 years. We have also recently launched our very own ‘TSG Foundation’ - Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business - Flexible working policy - Relaxed dress policy - Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

• Complete pre-defined checks, review IT systems and services whether they be cloud, hybrid or on-premise.
• Collect additional technical audit information as and when required, updating internal systems for use by colleagues, including the on-boarding of new customers.
• Review technical debt and advise on system improvements to the customer’s infrastructure and resilience on-site.
• Help with the strategic planning and road mapping of their IT systems, working alongside the Client Success Managers.
• Delivering projects and changes to existing or new infrastructure environments to customers in your region or remote.
• Keeping customers up to date regularly with regards to any work you are carrying out for them.
• Update TSGs CRM and ticketing system when applicable and our technical information repository with detailed notes.

Knowledge, Skills & Experience; **

Essential

• Full UK driving license
• A broad knowledge of hardware and software platforms, cloud systems, physical servers, networking devices, as well as end user desktop support experience
• An in-depth knowledge of supporting and troubleshooting Microsoft server and desktop operating systems
• Good working knowledge of leased lines, FTTC, firewalls, VPNs, switches, VLANs, and corporate anti-virus products
• Experience with managing and supporting M365, Azure and hosted Exchange
• Good time management, organisation and prioritisation skills whilst managing risk and customer expectations
• Ability to manage your own workload efficiently
• Excellent face to face communication skills along with a pleasant telephone manner
• Demonstrable problem solving skills
• Good analytical skills with a pro-active ‘can do’ attitude
• Comfortable working on site, in front of customers at their place of work

Desirable

• Proven experience of commissioning new leased lines, FTTC, firewalls, VPNs, switches, and VLANs
• Knowledge of working with enterprise level end-point protection, such as Microsoft Defender for Cloud
• Knowledge of Cloud Backup technologies, such as Datto Siris and Datto SaaS
• Experience of implementing new Hyper V Hosts and virtual servers or Azure hosted technologies
• Hosted/SIP/Teams telephony knowledge
• Microsoft associate level certification or equivalent vendor accreditation

**

Benefits;

• Company bonus scheme
• 25 days annual leave + public holidays
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Electric vehicle salary sacrifice scheme
• Perkbox discounts
• Paid CSR Days
• Company sick pay
• Income protection cover
• Enhanced Maternity and Paternity pay
• Home-based and hybrid opportunities
• Long service benefits including increased annual leave accrued with service
• Cycle to work scheme
• Employee recognition scheme

If this sounds like the role for you, please apply today to be considered.