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Part-time Customer Care Representative (Remote in EST) #35656

Remote:

Full Remote

Contract:

Part time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Minimum of 5 years of experience in a high-volume service environment, High School Diploma or equivalent, with preference to a relevant Associate's Degree, and familiarity with Group Administration, Individual Administration,and basic claim processing.

Key responsabilities:

Handle customer complaints and inquiries
Provide information on products and communicate contract language
Maintain logs of incoming calls and follow up on inquiries/projects
Communicate with Policyholders and Agents for policy changes and assist other departments

Contemporary Staffing Solutions Human Resources, Staffing & Recruiting SME https://www.contemporarystaffing.com/

501 - 1000 Employees

See more Contemporary Staffing Solutions offers

Job description

Our client is seeking a Customer Care Representative for a remote opportunity (must be in eastern time zone)! Hours will be 20-25 hours/week, with a possibility for more during peak periods. As the Customer Care Representative , you will be responsible for supporting customers and clients. This Contract role offers $19/HR!Responsibilities of the Customer Care Representative include: - Handling customer complaints and inquiries in a timely and courteous manner. - Providing information on in-force products to Agents, Policyholders and Employees. - Communicating contract language in terms callers will understand. - Resolving a wide variety of problems with customers. - Providing clear and concise information on problems. - Maintaining a log of incoming calls from customers and field personnel. - Following through to ensure that problems and requests are handled satisfactorily. - Following up on telephone inquiries. - Communicating with Policyholders and Agents on policy changes. - Completing specific projects relating to policies. - Assisting other departments in handling customer service problems. - Understanding the process for address and correspondent changes

Qualifications of the Customer Care Representative include:

Minimum of 5 years relevant experience in high volume service environment.
High School Diploma, or equivalent. Relevant Associates Degree highly preferred.
Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
Bilingual (English/Spanish) preferred
Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
Ability to work Remote near Philadelphia, will be onsite one day a week.

_ Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: _www.ContemporaryStaffing.com.