Data Reporting Analyst (Remote)

Position Summary:

The primary job function for this position is analyze, develop, improve and automate data visualization and analytics tools to help teams identify and understand key measures of business performance, track progress towards goals, assist the organization with informed decision making and measure customer satisfaction trends.

Key Responsibilities:

1. Develop and automate customer experience reporting, key performance indicators (KPIs) and data visualization to identify and understand business performance, track progress towards goals, assist with organizational decision making across all areas impacting customer experience. Including, but not limited to case management, service assurance standards, customer satisfaction and service delivery SLA compliance.

2. Analyze quality and meaning of data, customer satisfaction trends and KPIs to identify opportunities to improve customer satisfaction and assist leadership to hold departments accountable for a proactive customer experience to support continual improvement and organizational accountability through continually evolving processes.

3. Develop and maintain databases and data systems to organize data into a readable format and track trends and initiatives.

4. Collaborate with department leaders & stakeholders across the organization as the data and system subject matter expert to ensure we are effectively using data to drive informed decision making.

5. Communicate findings and results thorough presentations and reporting to Customer Experience Manager and other stakeholders using Power BI, Tableau, Sharepoint or web presentment.

6. Develop, recommend and implement creative approaches for data presentation to achieve departmental results.

• Supports and adheres to Companys core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Companys Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience:

Minimum Requirements:

• Required Minimum Level of Education: Associates Degree
• 1+ years of analyst and reporting automation
• Strong analytical, critical thinking, organizational, mathematical and problem solving skills.
• Technical proficiency and experience building and automating data solutions Proficient in Microsoft Office (Word, Excel, Access, Outlook, Power Query).
• Demonstrated initiative and ability to work independently and meet deadlines.
• Strong accuracy and attention to detail.

Preferred Requirements:

• Bachelors degree in a field with an emphasis on statistical and analytical skills, such as math or computer science a PLUS (A combination of education and experience may be considered.)
• Analytics Certificate a PLUS
• Experience working with programming languages like SQL, Oracle, Python a PLUS