ServiceNow Specialist, Sr

US hrs

currently WFH, Hybrid- depends

Job Category: Information Technology

Location: Pasay City, Philippines

Position Type: Full Time

Duration: Long Term

Job Description

Are you looking for a role that lets you combine your creativity, customer focus and ability to deliver for our customers? Are you intrigued by the idea of a work environment that operates with the flexibility of a startup company, but with the stability of a large company? Are you ready to help shape our future? If you love working in a client-facing capacity to understand and consult on technical needs, then we are looking for you! . 

Key Job Responsibilities & Essential Functions

• Listen to customers challenges and needs, educate them on how these can be solved within ServiceNow and collaborate with other team members to craft a solution proposal for the customer
• Articulate and mediate trade-offs related to standardization, scalability, manageability, testability, security, maintainability, usability, functionality, cost, and time
• Translate business requirements into technical requirements developing epics, stories and the fundamental technical concepts required to develop a particular solution
• Act as a resource and proxy product owner for developers engaged in delivering ServiceNow solutions crafted by you by advising, reviewing work and providing constructive feedback on the solutions that are being delivered
• Remain abreast of industry trends and new developments to maintain current skills and remain current with industry standards to ensure solutions provided to customers are current and relevant

Summary of Qualifications

• Demonstrated ability to develop and maintain excellent long-term client / supervisor / peer relationships through delivering positive and valuable experiences to our clients in every interaction
• Proven capability to work well under pressure and within tight deadlines
• Dedicated leader recognized for team building skills and amazing client service
• Deep knowledge of ServiceNow architecture and concepts
• Experience implementing and maintaining service management processes and tools
• Experience working closely with SME"s, project managers, and process owners to collect business requirements
• Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
• Knowledge of Agile/Scrum methodology

Job Requirements

• Minimum 3 years of ServiceNow development/administration experience
• ServiceNow Certified System Administrator - required
• Additional ServiceNow Certifications - highly desired
  1. Certified Implementation Specialist - ITSM (or any other module/suite)
  2. Certified Application Developer
• Experience in developing ServiceNow functionality that integrates multiple ServiceNow modules (cross-platform)
• Deep technical and process knowledge of key ServiceNow modules and concepts must include
  1. CMDB and Configuration Management
  2. Incident
  3. Change
  4. Problem
  5. Service Catalog
  6. Service Requests
  7. Service Portal
  8. Notifications
  9. Surveys
• Expertise in ServiceNow Development and Administration techniques:
  1. Server/Client side scripting
  2. Request Fulfillment workflow development
  3. UI Policy development
  4. Business Rules
  5. UI Pages
  6. UI Actions
  7. ACLs
• Experience implementing integrations of ServiceNow to external systems with knowledge of common integration techniques
  1. REST APIs
  2. File import - Import sets/transform maps
  3. Orchestration
  4. LDAP integration
• Experience working in an agile environment utilizing Story/Defect methodology
• Experience implementing ServiceNow upgrades and patches, knowledge of ServiceNow upgrade and patching process
• Experience managing ServiceNow code changes in update sets and promoting and applying update sets across instances
• Some experience working on projects outside of core ServiceNow ITIL/IT Service Management processes (CSM, ITBM or GRC) would be a plus
• ITIL V3 certification preferred