HR Generalist

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We’re currently looking for: 

The HR Generalist supports HR Operations for the organization. The ideal candidate will deliver professional work overseeing a range of administrative functions related to HR processes, policies and programs. The HR Generalist reports to the Sr Manager of People Operations and assists in activities such as expense reimbursement, verification of employment, employee exits, reporting, analytics, communication and HR Operations inbox management.

To succeed in this role you must have experience in:

• Employment Verification: Generate verification of employment letters in HRIS (Workday) for US, UK and Canada employees, respond to all employment verification requests and create custom invitation letters for business travelers.

• Expense Reimbursement: Triage all expense reimbursement tickets from terminated employees and work with the expense reimbursement team for claims processing.

• Employee Exits: Send exit information packages for all voluntary terminations in the US. Maintain sensitive and confidential information for reductions in force. Update payroll & legal trackers, update Workday with relevant documents and request one time payouts per agreement terms. 

• Reporting & Analytics: Run Workday reports and generate analytics using Excel (vlookup, pivots etc) for a key HR program on a recurring basis. Also responsible for ad hoc reporting and analysis. 

• Communications: Answer tickets from terminated employees and set up mail merge distributions for customized emails 

• Develop, review and recommend revisions to policies and procedures. Recommend process improvements. 

• Perform other related duties as assigned. 

Desired Qualifications:

• A high degree of judgment and discretion, adaptability, strong problem-solving skills 

• Ability to work independently and with a team to manage high volume workflow in a fast paced environment 

• Demonstrated ability to perform detail-oriented work with a high level of accuracy. 

• Excellent written and verbal communication skills. 

• A high degree of confidentiality to manage sensitive and privileged information

• Strong prioritization skills and bias for action 

• Solid proficiency in MS Office suite especially MsExcel, mail merge, Google Docs & Adobe Pro 

• Prior experience with Workday is preferred

• Bachelor's degree with 4 years of progressively responsible HR experience; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. 

• Strong working knowledge and experience using Google Docs and using advanced Excel for reporting and analytics.

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s People team recruits, supports, and rewards the talented people who are reimagining the world of communications. You’ll be part of a team that partners with business-unit leaders and provides world-class HR support. The Talent Management team also refines and improves our Total Rewards program—an innovative, holistic package of benefits that provides RingCentral employees with the tools, resources, and environment they need to grow their careers and do the best work of their lives. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

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