IT Support Analyst

This is a remote position.

Are you an expert when it comes to technologies like AppDynamics, UNIX and databases? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for an IT support analyst to:

• Support the Service & Product Manager across several technical domains
  

• Ensure work flows, processes, tooling and applications are of the highest quality standard
  

• Contribute expertise to the management of existing and new IT products and services
  

• Define workarounds for known errors and initiate process improvements
  

• Maintain a knowledge database
  

• Assist in planning BCP, patching and other infrastructure related projects
  

• Contribute to automating manual processes
  

• Get involved in problem management to identify root causes and ensure issues don't reoccur
  

Requirements

• Hands-on experience with Unix, SQL and MS Office products
  

• Proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools likeAutosys
  

• Ability to solve complex issues, good at problem statement analysis and solution design thinking
  

• Track record of building good relationships with senior IT stakeholders and business partners
  

• Confident communicator that can explain technology to non-technical audiences
  

• Capable of understanding client needs and translating this into products and services
  

• Able to work under pressure and manage multiple, concurrent and conflicting priorities to deadlines
  

• Located in Cracow/Wroclaw preferred
  

Benefits

• B2B / Employment Contract
  

• Attractive salary / pre-paid bonus card
  

• Long-term project and cooperation
  

• Great company atmosphere and culture
  

• International work environment
  

• Private insurance package
  

• Remote work / Flexible working hours