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Remote Pharmacy Coordinator, Central Clinical Support (R)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
27 - 37K yearly
Experience: 
Entry-level / graduate
Work from: 
United States
RITE AID logo
RITE AID Pharmaceuticals XLarge https://www.riteaid.com/
10001 Employees
About RITE AID
Rite Aid is a full-service pharmacy that improves health outcomes. Rite Aid is defining the modern pharmacy by meeting customer needs with a wide range of vehicles that offer convenience, including retail and delivery pharmacy, as well as services offered through our wholly owned subsidiaries, Elixir, Bartell Drugs and Health Dialog. Elixir, Rite Aid’s pharmacy benefits and services company, consists of accredited mail and specialty pharmacies, prescription discount programs and an industry leading adjudication platform to offer superior member experience and cost savings. Health Dialog provides healthcare coaching and disease management services via live online and phone health services. Regional chain Bartell Drugs has supported the health and wellness needs in the Seattle area for more than 130 years. Rite Aid employs more than 6,300 pharmacists and operates more than 2,300 retail pharmacy locations across 17 states.
See more RITE AID offers

Job description

The primary purpose of the Coordinator, Central Clinical Support is to assist the Pharmacists and Manager(s) with serving customers and maintaining the department.

  • Perform outbound “Needs Refill” (or similar) TIP calls or CMR preparation under supervision of pharmacist.
  • Assist with customer outreach calls (vaccine reminders, messaging and predictive refill programs) under supervision of pharmacist
  • Assist with administrative tasks (call counts, chat counts, MTM billing reports).
  • Screen chats from website and mobile app, and transfer to a pharmacist for clinical issues
  • Perform all functions and duties of central clinical support center to ensure prompt service by screening internal and external customer calls for clinical issues.

Education Requirements

Education Level

GED

H.S. Diploma or General Education Degree (GED)

Area of Specialization **

LICENCES/CERTIFICATIONS**

Licenses/Certifications/Other/List/Reason **

Work Experience**

Certified Pharmacy Technician certification Preferred **

Experience**

Customer service **

Pay range**

The typical starting pay range for this position is between $13.90 - $19.11 per hour, although wages can very based on experience and geography.

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Pharmaceuticals
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer MarketingPharmacy ExperienceR (Programming Language)

Other Skills

  • Detail Oriented
  • Administrative Functions
  • Customer Service
Are you interested?

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