Application/Wordpress Plugin Developer

 Develop, debug, document, maintain and enhance internally developed end-user applications

 Provide end-user training, documentation, and support for applications developed/supported

 Verify, validate, and test code changes

 Consult with departmental personnel for requirements for new development/refinement and problem definition

 Research and resolve problems with browsers, desktops, mobile devices, application and database servers, and related software

 Reproduce reported software problems, analyzing logs, data, and system results to provide comprehensive and robust information to developers so they can quickly resolve the problems

 Resolve difficult issues, often with little information, spanning across large and distributed systems

 Help with critical customer issues that are reported to Success personnel. This includes reproducing and documenting production issues, analyzing logs, or clarifying intended functionality

 Identify software defects and other issues, both in written and oral language

 Ensure testing activities always lead towards the growth of HMG collective knowledge through strong test cases and knowledge base documentation

 Create structured, clean, and cohesive test cases for all new features and/or functional changes in the software, organized into repeatable test suites

 Build a deep understanding of HMG products, customers, product configurations, and data

 Research new product features, technologies, and customer operational practices and seek out information from peers about changes and document findings

 Perform ad-hoc tasks as needed by the business