Customer Success Manager

Job Description

NOTE: This is NOT an open position.

Please submit your CV here for future consideration.

Position Overview

About Autodesk Construction Solutions

Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so customers can move through each phase of the construction lifecycle, from design and preconstruction to construction, turnover, and operations, with the best Autodesk Construction Cloud solutions. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed up decision-making, reduce risk, and improve overall project outcomes.

Role: Customer Success Manager

Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes. You will be a trusted, strategic partner to your assigned customers and build lasting, meaningful relationships.

Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities. You will lead the digital expansion of your customers with experience with technology and the construction industry.

About You

• You are familiar with the direction and strategy of Autodesk to become the leading construction platform company.
• You enjoy discussing and driving digitization and digitalization of our customers and the AEC industry as a whole.
• You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
• To achieve those positive goals, you will seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• You will collect product feedback from customers and contribute to product roadmap discussions
• You will track account health to identify churn risk and work to eliminate that risk
• You will improve product usage and adoption of the Autodesk Construction Cloud (ACC)
• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
• You are comfortable proposing and building processes to allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally.
• You will be an ACS evangelist while identifying industry-positive business outcomes, and required capabilities, and finding relevant forums to increase awareness of ACS services

Minimum Qualifications

• At least 3 years experience in a customer-facing, B2B role
• Experience in Customer Success, Account Management, or a client-facing, role
• Ability to travel up to 30%, taking into account the current situation
• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
• Experience conducting quarterly business reviews, detailing customers' adoption of and progress with the product
• Experience managing relationships with many customers.
• Process-driven and organized
• Hard work, a record of accomplishments, and a drive for achievement

Preferred Qualifications

• Previous experience in the Construction industry (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)
• Experience of AEC workflows and awareness of BIM solutions focused on Construction
• Extremely beneficial would be a detailed understanding of our ACS Solutions (BIM 360, Plangrid, Assemble, ACC) or similar CDE and Construction/Project Management solutions

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

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Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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