Manager of Software of Software Office (technical support consultant)

- 

- advising employees of NU and its subsidiaries on issues related to information systems;
- complying with the conditions for the provision of services in accordance with the established SLA;
- accepting and fixing applications from users in the IT HelpDesk system, and controlling the process of their elimination;
- administering the content and functionality of NU information systems/services;
- administering accounts and managing the level of access to NU information systems/services;
- monitoring and checking the performance of NU information systems/services;
- identifying user problems that arise when using NU information systems/services and taking measures to eliminate them;
- testing new functionality of NU information systems/services;
- performing installation and configuration of client software;
- interacting with employees of the Division and other structural units, Schools, and organizations of the University on issues within its competence;
- providing a quality service to users, including interaction with users, responding to user requests, and efficiently processing requests.

Education 
Higher-professional, preferable from the higher education institutions with the English language of instruction

Priority specializations:
- Computer Science or related field;
- Management of Information Technology;
- Engineering

Work experience
Three years min.
Minimum one year with a master's degree in the relevant area

Knowledge
- knowledge of the legislation of the Republic of Kazakhstan in the field of information and education;
- knowledge of international standards in Information Technology (hereinafter - IT);
- knowledge and skills in administration and maintenance of information systems/services;
- ability to work with software/service for receiving, processing, and registering applications and user requests;
- understanding of the principles of working with user requests: systematization, determination of the level of importance and priority of the request;
- ability to analyze and identify user problems;
- ability to work and understand technical documentation;
- knowledge and ability to implement and maintain information systems;
- knowledge and experience in writing user documentation;
- ability to conduct business correspondence;
- knowledge and use of the Linux operating system (desirable);
- knowledge and use of the Microsoft Windows Server operating system (desirable);
- understanding of the network, software, and hardware;
- availability of certificates in IT relevant to the performance of duties (desirable);
- professional possession of MS Office programs (Microsoft Word, Excel, PowerPoint);
- proficiency in English, Kazakh, and Russian languages.

Additional requirements:
- cooperation skills and client orientation;
- interpersonal skills (verbal and written);
- negotiating skills.
- desire to develop professional expertise;
- commitment to the goals of the University;
- integrity and ethical behavior;
- results-orientation and problem-solving;
- innovation and risk acceptance;
- critical thinking;
- building effective relations;
- ability to work in team;
- responsibility;
- leadership;
- systematic approach;
- multi-tasking;
- effective time management.

Recruitment and selection process
Recruitment and selection at Nazarbayev University include the following process: preliminary selection based on experience and qualifications, assessments (e.g. technical skills/capabilities, aptitude, personality, work samples, in-basket exercises, and informal interviews), and motivation.

Formal interviews form the final stage of the selection process.
They are typically based on organizational values and behaviors and conducted in English.
You are encouraged to share your views and values  to identify how they fit into  Nazarbayev University core values