Shipping Experience Assistant (she/he/they, Remote - LATAM Based

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Operations @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Shipping Assistant to help improve our customer experience by ensuring all orders are delivered in a timely manner and processed according to SLAs with our carriers. The main responsibility of the position is to ensure that all international orders placed by our customers are effectively pushed through our different systems’ integrations until our 3PLs, as well as doing the follow-up with the 3PLs to guarantee on-time processing. Additionally, this position will also have constant communication with the Customer Care team to activate action plans for critical orders not yet delivered.