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Norwegian Customer Service Advisor - Work from home - Portugal

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Portugal

Offer summary

Qualifications:

Native or near native Danish, Highschool Degree.

Key responsabilities:

  • Assist users via various channels
  • Adapt brand voice for interactions
  • Respond to customer escalations
  • Document case information
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing logo
Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing Human Resources, Staffing & Recruiting Scaleup https://www.kulturetalent.com/
11 - 50 Employees
About Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing
We are a leader in Global Recruitment, StartUp & ScaleUp Consulting and Outsourced Solutions. We assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions and leave the rest to us. We believe in taking charge of the functions and services we provide our clients to ensure that they can focus on growing their businesses by having a strategic partner which is deeply integrated into their business. We understand our client's strategic objectives and develop the best solutions comprising of integrated human capital, consulting and outsourcing services, perfectly aligned to positively impact the client's culture, talent and bottom line.
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Job description

  • RESPONSABILITIES:
    • Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
    • Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
    • Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
  • REQUIREMENTS:
    • Native or near native level of Danish
    • Good level of English (it will be to work in an international company)
    • Highschool Degree
    • Microsoft Office Knowledge
    • Dynamic and Proactive
    • Good communication skills
    • Based in Portugal - WORK FROM HOME
    • Experience with attending customers will be a plus
  • ON OFFER:
    • Basic salary for 14 months
    • Performance Bonus
    • Work from home

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
DanishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Proactivity
  • Verbal Communication Skills
  • Microsoft Office
  • Customer Service
Are you interested?

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