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Skilled Helpdesk Engineer Bank in Amsterdam

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Netherlands

Offer summary

Qualifications:

English and Dutch fluency, Experience with IT troubleshooting.

Key responsabilities:

  • Act as first point of contact for IT questions
  • Troubleshoot issues and coordinate with teams
Futures Works Global logo
Futures Works Global Human Resources, Staffing & Recruiting SME https://futures.works/
11 - 50 Employees
About Futures Works Global
We're redefining the recruitment industry by blending the best elements of job boards, and traditional recruitment, all while eliminating the drawbacks typically associated with the hiring process. We are a team of dedicated professionals, committed to facilitating a seamless connection between job-seekers and employers. Here's how Futures.Works. does that: Jobs from Clients: We receive job opportunities directly from global companies. As your career consultants, we handpick roles that align perfectly with your skills, interests, and ambitions. Best Opportunities for Candidates: We prioritize your career growth. Offering you a curated selection of promising opportunities, we make sure every role aligns with your personal and professional goals. Direct Client Interaction: Breaking away from traditional recruitment practices, we work in a shared back end where the client receives your application directly. This fosters a greater understanding and builds mutual trust, deleting blockers. Your Recruitment Buddy: We're not just a platform; we're your personal guide throughout the recruitment journey. Offering tips, tricks, and preparation advice, we ensure you're well-prepared for every step. We help you negotiate the best deal. We keep the process on track and provide guidance when needed. We're not pushy, and we're not here to sell; we're here to assist you in finding your future. With Futures.Works. we provide the speed and benefits of a job board, the direct interaction of a recruitment partner, and the personalized support of experts, minus the disadvantages. We are committed to making your job search more efficient, smoother, and more rewarding. Ready to explore a new way of working? Let's navigate your career journey together. With Futures. Works, we make work, work for you. Questions? Hello@futures.works and one of our consultants will be with you soon!
See more Futures Works Global offers

Job description

We collaborate with our client in the same backend - your application will be immediately seen by them.

Our client is a bank that wants to work Simpler, smarter and more advantageous for their customers. 

Because they believe they can help everyone maximize their financial affairs. rs.

In a nutshell

Your daily activities:

As a Skilled Helpdesk Engineer at this bank you are the first point of contact for their employees and suppliers for most of the IT related questions. 

You will help your colleagues when they experience issues with their laptop, need new hardware, have trouble with the meeting room equipment or need access rights. In case of an IT incident you are the  linking pin between third-party suppliers and their development teams. You are able to troubleshoot issues and contact the right colleagues. As senior member of the team you oversee and initiate improvement projects as well as protecting the service levels to the internal customers.

The Team

As a Skilled Helpdesk Employee you will be part of the IT Services Team within the IT Functions and Foundations stream. The IT Services team would make you part of a close-knit team of 3 fellow 1 st line helpdesk engineers. The wider team consists of 1st & 2nd line process managers. (incident/problem/change etc.) & Functional application management and System engineers. Together with this team you are responsible for the digital workspace offered to all the employees. 

The company is organized alongside Valuestreams, consisting of multiple Scrum teams, operations departments and a support team. There are two Value Streams organized around the Customer Propositions.

Your Profile

Organizational skills

Pragmatic

Affinity with IT in general

Customer oriented

Analytical skills

Skills and knowledge we would love to see:

English and Dutch, both written and spoken

Experience with or the will to learn Azure AD, Microsoft Endpoint manager (Intune) and Microsoft 365 suite (SharePoint online, Microsoft Teams online, Exchange

Experience with troubleshooting incidents on Windows/Mac

ITL Certified

Familiar with role based access control

Familiar with ticketing systems

Apply now and we will reach out to you within 24 hours

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishDutch
Check out the description to know which languages are mandatory.

Hard Skills

Endpoint ManagementCustomer CentricityOffice 365 Exchange OnlineAzure Active DirectoryRole-Based Access Control (RBAC)

Other Skills

  • Organizational Skills
  • Analytical Skills
Are you interested?

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