Offer summary

Qualifications:

Fluent in English, both written and spoken., Proven experience in customer service role, specifically during US shifts., Strong problem-solving and conflict resolution abilities within US hours., Empathetic and patient demeanor when dealing with customers., Familiarity with CRM software is a plus..

Key responsabilities:

Handle inbound/outbound calls addressing inquiries and providing accurate information.

Utilize chat/email for efficient customer assistance during US business hours.

Maintain professionalism and empathy in customer interactions aligned with US standards.

Document/update customer records accurately and collaborate with team members across time zones.

Follow call center scripts/protocols during US shifts to ensure consistent service quality.

Job description

We are seeking a proactive and customer-focused individuals fluent in English to join our call center team as Virtual Assistants. We specialize in providing exceptional customer service and support to our clients in [mention industry or sector]. As a Virtual Assistant, you'll play a pivotal role in ensuring seamless communication and assistance to our customers.

Responsibilities:

Handle inbound and outbound calls during US shifts, addressing customer inquiries, concerns, and providing accurate information about products/services fluently in English.
Utilize chat, email, and other communication channels to assist customers efficiently during US business hours.
Maintain a high level of professionalism and empathy in all customer interactions, ensuring fluent communication aligned with US service standards.
Document and update customer records accurately in the company database during US working hours.
Collaborate with team members across different time zones to ensure seamless support coverage for customers.
Follow call center scripts and protocols during US shifts to ensure consistent service quality.

Requirements:

Fluent in English, both written and spoken, to effectively communicate with US-based customers.
Proven experience in a customer service or call center role, specifically working US shifts.
Ability to work during specified US time zones and adapt to changing shift schedules as needed.
Strong problem-solving and conflict resolution abilities within US working hours.
Empathetic and patient demeanor when dealing with customers, aligning with US service expectations.
Familiarity with CRM software or call center platforms is a plus.
High school diploma or equivalent; additional certifications are advantageous.

Benefits: