Offer summary

Qualifications:

Hospitality, Tourism, Business Management background, Excellent English communication skills.

Key responsabilities:

Primary contact for candidates

Maintain relationship with Partner Organizations

Support candidates with visa preparation

Conduct coaching sessions before Embassy Interview

Liaise between candidates and internal teams

Job description

Your Role

Are you eloquent in your articulation and confident in both written and verbal communication? Are you passionate about international relations, connecting cultures, and helping others? Do you wish to consult and assist hospitality students and young professionals in starting their international careers successfully? Then this position is exactly what you are looking for!!

Our Customer Success team is responsible for guiding our candidates in the process of starting their international careers. You will be acting as a professional advisor and personal support to your assigned candidates, providing them with expert advice on international, legal and professional affairs.

You will become an expert in cultural exchange programs and provide personalized services at all times. Be in constant communication with your designated candidates and make sure that they are achieving their goals and objectives.

You will form long-lasting relations with your candidates and ensure that they will achieve their dreams of taking their careers abroad. Provide personalized service, adapt to different situations on a daily basis and assist young professionals in gaining a life-changing experience. You are responsible that the candidates are successful in achieving their goals by going out of your way to assist, encourage and support them however you see fit!

Requirements:

Be a student/graduate in Hospitality, Tourism, Business Management, or related fields
Excellent English verbal and written communications skills
Self-motivated, organized, detail-oriented and adaptive
Possess an excellent work ethic and passion for helping others
Cultural awareness and emotional intelligence
Natural relationship builder with integrity, reliability, and maturity
Legal documentation to work and reside in Spain is absolutely required (assistance provided)

Responsibilities:

Be the primary point of contact for candidates after being selected for our programs
Responsible for keeping candidates satisfied and delivering exceptional customer service
Develop and maintain a trusted relationship with our U.S. Partner Organizations
Support candidates with the preparation, control, and distribution of all required documents to apply for their Visa
Conduct coaching sessions with candidates prior to their Embassy Interview
Liaise between the candidates and our internal teams
Possess excellent time management, provide professional customer service at all times, and be able to balance multiple tasks and responsibilities at once
Employ critical thinking and creative problem[1]solving skills