Client Support Consultant

Spartan Background

Explore Spartan’s culture and the impact you’d make in funding SMEs - view our Careers page.

Spartan SME Finance focuses exclusively on established SMEs - we are changing South Africa one SME at a time and need people who believe that inclusive growth can happen through helping SMEs grow. If you are looking to help us grow SMEs and build our SA - then you are the right person.

Spartan opened in 1981 and provides financing that backs entrepreneurs. This is done by adopting a structured finance approach that incorporates an intimate understanding of both the jockey [entrepreneur] and their business [SME].

We value a person with truthful candid talk, creativity, curiosity, conscientiousness, and an obsession towards holistic learning & growth.

We’re more effective as a team that works closely together and engages with its customers and stakeholders, face-to-face – consequently we are entirely office based [i.e. no work-from-home mode].

Required Qualifications

Preferable the candidate should have an undergraduate degree.

Job Description

As a Client Support Consultant, you will engage with new & existing clients for funding enquires & applications, as well and ongoing client support. This role also engages primarily with the Credit team and with various stakeholders within the business. The role reports to Credit Operations Manager.

The candidate will be expected to but not limited to:

• Acting as a first point of contact for all Client enquiries & queries
• Spartan generates new business enquiries/applications for funding online marketing & advertising and via our partner network - you will be providing the client support & handling related queries
• Providing professional service to clients and ensuring any requests are executed to the highest standard
• Initiate discussions with potential clients that enquire or apply for financing from Spartan
• Managing relationships and nurture partnerships
• Track, evaluate and regularly report on pipeline of client financing enquiries & applications
• Assisting & working with the Credit Operations Manager and the Credit Analyst team ensuring the all requirements are fulfilled and expectations are met
• Promote and reinforce the role of Spartan as the financier to SMEs, constantly improving relationships with entrepreneurs and potential partners

  Desired Skills and Experience

• At least 3 years of client support/service experience
• Excellent communication skills (verbal and written)

• Dedicated team player

• Analytical mind, with good organizational skills
• Ability to take initiative, learn quickly and strive for results
• Techno savvy, with exposure to CRM systems and Microsoft Office tools

 Remuneration:

• Market related salary, with company benefits

 Application Requirements:

• CV
• Motivation Letter

 Industry

• Financial Services

Employment Type

·        Full-time and Onsite (Not remote)