Representative, Customer Service

Privacy Statement

The personal information that you provide on this form and throughout the recruitment process is collected by SYF for recruitment and selection purposes and may also be used for related purposes, such as the administration of your application.  Your personal information will not be disclosed to any third parties except:

• SYF’s related companies;
• SYF’s third party background checking agency;
• the recruitment agency through which you contacted SYF, if applicable; and
• as required by law or for the purposes of obtaining professional advice in relation to your application.

If you choose not to provide the personal information requested during the recruitment and selection process, SYF may not be able to accept or consider your application for employment.

You are able to request access to the personal information that SYF holds about you in relation to your application by contacting Human Resources.

Job Description:

Responsibilities:

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
• Resolve credit inquiries on new accounts;  
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
• Comply with over-all call quality standards;
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

• Completed at least 2nd year in College or 2-year Associate course
• Must have at least 30 mbps wired internet connection
• Excellent English Verbal and written Communication Skills
• Ability and willingness to recognize, deliver on card service sales opportunities
• Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computers skills.  
• Professional Phone etiquettes and ability to work with a Team
• Amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up during training and pre-dominant work from home after training.

Grade/Level: 04

Job Family Group: