Job description

We are currently seeking a IT Support Specialist with a strong background in SIP/VOIP technology to join our customer`s team.

As a Support Specialist, your main responsibilities will include:

Processing demanding partner/dealer enquiries about our entire product range (hardware and software) by e-mail or telephone
Supporting administrators (f/m/d) and sales partners (m/f/d) in analysing problems and finding solutions for product, network and application issues in the ISDN and VoIP environment
Recording, analysing and documenting software errors
Reproduction of reported errors
Close co-operation with the internal development department and the support teams
Preparing and passing on knowledge to colleagues (m/f/d) in the support teams

Requirements

Professional experience in a similar position in the telecommunications field relevant to the role.
A service-oriented mindset and an ability to communicate confidently and pleasantly with customers.
Excellent knowledge in the following areas: SIP/VoIP, web servers and networks (TCP/IP), Linux.
Proficiency in Java and PostgreSQL.
Extensive experience with VoIP telephone systems.
Strong analytical skills.
Fluent in German (C1) with good written and spoken communication skills.
Thorough and independent work approach.

Benefits