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Technical Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Salary: 
14 - 24K yearly
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

1+ year technical support experience, HTML, CSS, JavaScript proficiency, Strong coding skills, Shopify App proficiency, Excellent CRM and ticketing system knowledge.

Key responsabilities:

  • Provide technical support through phone, email, chat
  • Troubleshoot hardware and software issues
  • Guide customers in setting up software/devices
  • Document customer interactions and resolutions
  • Collaborate to resolve complex issues
Somewhere logo
Somewhere Human Resources, Staffing & Recruiting SME https://somewhere.com/
1001 - 5000 Employees
See more Somewhere offers

Job description

Job Title: Technical Support Specialist

Working Hours: Full-time, Mondays - Fridays, TBD

Location: Remote

Pay Rate: $1200 - $2000/month

About the Role:

We are currently seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for assisting customers with technical issues, troubleshooting problems, and finding appropriate solutions. Your primary goal will be to ensure that our customers receive prompt and effective technical support.

Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Guide customers through the setup and configuration of software and devices
  • Document and track customer interactions and resolutions in our support system
  • Collaborate with internal teams to escalate and resolve complex technical issues
  • Maintain product knowledge and stay up-to-date on industry trends

Requirements

Summary of Requirements:

  • 1+ year of experience in a technical support role
  • Proficiency in HTML, CSS, and JavaScript
  • Strong coding skills
  • Proficiency with Shopify App
  • Familiarity with Liquid is preferred
  • Excellent communication and customer service skills
  • Familiarity with CRM software and ticketing systems
  • Ability to work independently and in a team environment
  • Attention to detail and strong organizational skills

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

CSS CodesShopify AppLiquid MetalJavaScript (Programming Language)Customer Relationship Management (CRM) SoftwareHTML5

Other Skills

  • Verbal Communication Skills
  • Organizational Skills
  • Detail Oriented
  • Customer Service
  • Teamwork
Are you interested?

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