Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Senior BPO Manager

Remote: 
Full Remote
Experience: 
Expert & Leadership (>10 years)
Work from: 
United States

Offer summary

Qualifications:

10+ years in call centre management, BPO experience serving US market, Strong analytical, communication skills and cultural awareness.

Key responsabilities:

  • Manage call center operations, workforce, and technology utilization
  • Maintain strong client relationships and exceed expectations
  • Optimize BPO processes and monitor performance metrics
  • Establish quality assurance processes for service improvement
iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
About iSTA Solutions
Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
See more iSTA Solutions offers

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Senior BPO Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Requirements

Required Skills   

  • Experience: About 10 years in call centre management, with significant experience in a BPO environment servicing multiple clients in the U.S. market. 
  • Operational Expertise: In-depth knowledge of call centre operations, including inbound/outbound processes, workforce management, and technology utilization. 
  • Analytical Skills: Strong analytical and problem-solving abilities to interpret data and make informed decisions. 
  • Communication Skills: Excellent in communicating and dealing with American clients, able to interact effectively with US clients and team members at all levels. 
  • Cultural Awareness: Understanding of cultural differences and business practices in the U.S. to effectively manage client relationships and expectations. 
  • Strong Ops experience in managing call centre agents performance (KPIs), reporting, monitoring, tracking system.  
  • Client Relationship Management 
  • Maintain strong relationships with American clients, ensuring their needs are met and expectations exceeded. 
  • Conduct operational reviews and meetings with clients to discuss performance, challenges, and opportunities for improvement. 
  • Streamlining BPO processes
  • Process Optimization: Skills in streamlining operations and implementing efficient workflows to enhance BPO productivity. 
  • Performance Metrics Management: Proficiency in analysing performance metrics to drive improvements and ensure compliance with client expectations. 
  • Data Literacy: Ability to analyse data to inform decisions and improve service delivery. 
  • Quality Assurance 
  • Establish quality assurance processes to monitor and improve service delivery. 

Benefits

What can we offer you?

  • Competitive salary and benefits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

Required profile

Experience

Level of experience: Expert & Leadership (>10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementUtilities BPOPerformance MetricCall Center ExperienceData LiteracyProcess OptimizationWorkforce ManagementResource UtilizationCultural Literacy

Other Skills

  • Teamwork
  • Problem Solving
Are you interested?

M&A Manager Related jobs

See more M&A Manager jobs