Senior Technical Support Engineer

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 440 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates. ​

We are seeking an experienced Senior Technical Engineer to join our team. In this role, you will be responsible for providing third-level technical support, troubleshooting complex issues, and collaborating with cross-functional teams to ensure the smooth operation of our systems. The ideal candidate will have a strong background in IT support, coupled with proficiency in coding languages particularly in NodeJS and either VueJS or ReactJS, to effectively diagnose and resolve technical challenges. If you thrive in a dynamic environment and possess the skills to excel in this role, we encourage you to apply.

Position Duties 

• Work closely with our Product, Tech, and Data teams to investigate and address various inquiries.
• Assist internal business stakeholders with inquiries regarding Sleek platform functionality.
• Offer technical support through Zendesk, JIRA, and phone channels.
• Provide expert technical support to resolve complex issues escalated from lower support tiers.
• Identify solutions and contribute to code development.
• Configure cloud servers and networks as needed.
• Maintain accurate client records by updating database records.
• Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service.
• Contribute to enhancing self-service capabilities by developing and maintaining knowledge base articles and support documentation.

Requirements

• Minimum of 5 years of experience in a technical role, with at least 1 year support experience.
• Knowledge in NodeJS and VueJS/ReactJS, as well as MongoDB/PostgreSQL is required.
• Experience debugging problems using IDEs and browser tools.
• Paint a story of a transaction through use of logs and analytical tools like Splunk.
• Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, or ServiceNow.
• You will be speaking with people of all walks of life, so communication skills are key.
• Passion for solving problems and patience for troubleshooting sticky IT issues.
• Willingness to support out-of-hours and weekend work if required.
• Ability to work independently as well as collaboratively in a team environment, and having the initiative to speak up and seek assistance when needed.
• Always learning!

Benefits

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!