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Scheduling Coordinator - US Hours (Remote)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2-3 years scheduling experience in healthcare setting, Strong attention to detail and organizational skills.

Key responsabilities:

  • Match caregivers with clients
  • Create personalized schedules and communicate changes professionally
  • Schedule patient home visits according to care plans
  • Maintain current employee schedules and update database
  • Handle inbound/outbound calls and provide timely responses
iSTA Solutions logo
iSTA Solutions Large https://istasolutions.com/
1001 - 5000 Employees
See more iSTA Solutions offers

Job description

ISTA Personnel Solutions, an outsourcing/offshoring company, is in search of a highly organized and detail-orientated Scheduling Coordinator to join our team in South Africa. We're looking for a team player who is ready to contribute to our mission!

In this vital role, you will be responsible for coordinating all aspects of scheduling for clients and caregivers. If you are passionate about helping others and thrive in a fast-paced environment, we invite you apply.

Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

Requirements

Key Responsibilities:

  • Matching up caregivers with appropriate clients.
  • Create personalized schedules and tackle calendar changes.
  • Communicate with clients and caregivers.
  • Schedules patient home visits according to their plan of care and staff accessibility.
  • Create, edit, and disseminate daily patient schedules accordingly.
  • Maintains current employee schedules and updates appropriate database as directed.
  • Responsible for both inbound and outbound calls, handling calls professionally and providing a timely response.
  • Discern patient services required, as outlined in agreements, urgent requests, and care plans.
  • Keeps manager informed of reported changes in patient’s condition or staffing shortages or delays.
  • Documents communication with patients, family, and staff members in the electronic record.
  • Ensures confidentiality of patient care information and documentation.
  • Recognizes and responds to department needs appropriately.
  • Recognize and communicate trends or problems to management.

Skills:

  • 2-3 years of proven experience in scheduling and coordination, preferably within a healthcare or home care setting.
  • Exceptional organizational, communication, and problem-solving skills are essential. Must be able to prioritize and multi-task in a fast-paced environment.
  • Strong attention to detail.
  • Organized.
  • Empathetic and excellent communication skills.
  • Solutions oriented.
  • Must be proficient in Microsoft Office.

Additional Information:

  • Work Environment: This is a remote role supporting facilities in the US, requiring effective communication and collaboration with healthcare professionals.
  • Work Hours: This role requires you to work US based hours (EST) (15h00 - 24h00 SAST).

If you are not contacted within 14 working days, please consider your application unsuccessful.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Teamwork
  • Empathy

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