Global Leader, Clinical Operations (Patient Support Programs)

Job Title: Global Leader, Clinical Operations (Patient Support Programs)

Job Description: At BrightInsight, we're building a team of brilliant individuals to drive the success of a tech-enabled healthcare business model that will transform the healthcare landscape. People are the most critical ingredient to our success.

BrightInsight’s team construct, a collaboration with major players in tech, healthcare and life sciences, is committed to conduct cutting-edge research in tech-enabled health care and incubate data-driven digital and non-digital solutions which aim to improve a person’s health outcomes, the lives and ability for families to support and care for their loved ones, clinicians’ experience, and to reduce health care costs.

We seek a talented Global Leader of Clinical Operations for Patient Support Programs to join our dynamic team. This role will be pivotal in shaping and executing our global patient support strategies across various therapeutic areas, ensuring seamless delivery of services that enhance patient adherence, engagement, and satisfaction.

Key Responsibilities:

• Leadership and Strategy: Lead the development and execution of global clinical operations strategies for patient support programs, aligning with overall business objectives and therapeutic area goals.
• Operational Excellence: Oversee the operational aspects of patient support programs from inception through implementation, ensuring compliance with regulatory requirements and industry standards.
• Cross-Functional Collaboration: Partner closely with cross-functional teams including Medical Affairs, Market Access, Commercial, Regulatory Affairs, and IT to integrate patient support initiatives into broader brand strategies.
• Vendor Management: Manage relationships with external vendors and service providers to ensure high-quality service delivery and adherence to service level agreements (SLAs).
• Team Excellence: Build, motivate and drive performance of health coaches, nurses, dieticians, educators in multiple countries.
• Training and Development: Provide training for clinical staff to ensure they are knowledgeable about the protocol and regulations, stay updated on industry trends and advancements in clinical operations and drive initiatives to enhance the efficiency and effectiveness of clinical processes.
• Data Analysis and Reporting: Utilize data analytics and insights to monitor program performance, identify trends, and drive continuous improvement initiatives.
• Risk Management: Proactively identify risks and implement mitigation strategies to ensure program success and patient safety.
• Compliance: Ensure all activities and operations comply with regulatory requirements, industry standards, and company policies.

Qualifications:

Education:

• Advanced degree in life sciences, pharmacy, nursing, or related
• MBA or equivalent business experience

Experience:

• Minimum of 10 years of progressive experience in clinical operations within the pharmaceutical industry, with at least 5 years in patient support programs or related areas.
• Prior leadership experience

Therapeutic Area Knowledge:

• Strong understanding of various therapeutic areas and their specific patient support needs.

Global Experience:

• Proven track record of managing global or multi-country patient support

Regulatory Knowledge:

• Familiarity with global regulatory requirements related to patient support

Skills:

• Exceptional leadership, strategic thinking, and communication skills. Strong analytical and problem-solving abilities. Ability to thrive in a fast-paced, dynamic environment.

Our Base Pay Range for this position

$200,000.00 - $300,000.00

BrightInsight is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. BrightInsight does not discriminate in employment opportunities or practices on the basis of: age, race, religious belief, color, sex, national origin, marital status, sexual orientation, gender identity, disability, pregnancy status or any other status protected by law. BrightInsight makes reasonable adjustments so that qualified applicants with a disability may participate in the selection process. BrightInsight will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with BrightInsight.