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Head of Support

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany

Offer summary

Qualifications:

Experience in managing communities, Fluent English with correct grammar and punctuation.

Key responsabilities:

  • Manage support staff efficiently
  • Coordinate staff assignments and work
  • Collaborate with HR and respond to emails promptly
Paradox Networks GmbH logo
Paradox Networks GmbH
11 - 50 Employees
About Paradox Networks GmbH
WER WIR SIND Gemeinsam mit unserem Expertenteam arbeiten und realisieren wir als Spezialist für Informationstechnologie weltweit ganzheitliche Konzepte und Lösungen. „IT muss funktionieren, unter allen Umständen, unsichtbar im Hintergrund“ UNSERE NIEDERLASSUNGEN Paradox Networks GmbH Pröllstraße 17 86157 Augsburg Tel: +49 821 57085980 Fax: +49 821 57085989 Paradox Networks GmbH Wendenstraße 29 20097 Hamburg Tel: +49 40 211078181 Fax: +49 40 211078189
See more Paradox Networks GmbH offers

Job description

Head of Support

As the Head of Support, you will be in charge of maintaining a support staff. You will have access to the ticket system used at support.explode.gq.

Requirements
  • Must have decent experience managing communities
  • Must have fluent English with correct grammar and punctuation
  • Must be able to communicate with Human Resources and support staff
Bonuses
  • Experience in support operation
  • Native English
  • Experience working with other Networks
Roles
  • To maintain support staff and ensure all staff are working efficiently
  • To assign staff into teams and departments
  • To work with Human Resources with regards to support staff
  • To reply to all emails sent to Support at support@explode.gq or assign a staff member to do so.
Features
  • Access to a comprehensive support ticket system
  • Work from home, part-time
  • Get an @explode.gq email for work
  • Get the Staff rank on the Forums
  • Partnership for your YouTube channel

 

We are looking for candidates of any age; we believe age doesn't change the ablility to communicate with others and provide support.

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Community ManagementHuman CommunicationHuman Resource PlanningOperational Support And Analysis

Other Skills

  • Communication
Are you interested?

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