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Data Management Lead (m/f/d)

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Germany

Offer summary

Qualifications:

Several years experience with data tools, Analytical skills, logical thinker, Customer service background.

Key responsabilities:

Manage global stakeholders for data delivery
Collaborate on data ingestion processes
Identify and fix data quality issues
Be subject matter expert on customer systems
Support performance team with data tasks

Avantgarde-Experts

1001 - 5000 Employees

See more Avantgarde-Experts offers

Job description

We are filling interesting positions in the Marketing & Communication department throughout Germany - with attractive clients, from Junior Product Manager to Head of Marketing (m/f/d). Interested? Then apply to AVANTGARDE Experts now!

We are filling the following position for our client, an international company from the FMCG sector:

Data Management Lead (m/f/d)

YOUR TASKS

Managing global stakeholders, internally and externally, of global customer services contact centers to ensure data delivery is timely and accurate, implementing data quality checks to identify potential issues as early as possible
Collaborating with internal run and support function to ensure data ingestion processes are running as required and data at the reporting layer is as expected
Work across functions to collate data points from various data sources, consolidating into centralized sources and modelling for reporting purposes
Identifying and remediating data quality issues at pace to ensure minimal disruption to reporting and insights
Becoming subject matter expert on front end customer service systems to ensure the systems are providing the required output and acting as ‘first line support’ for global, regional and local customer service stakeholders
Supporting the wider Performance Management team with data transformations, global dashboard development/maintenance and insights and ad-hoc analysis as required

Your Qualifications

Several years working experience with data and relevant tools (Advanced Excel, SQL, Power BI or equivalent)
Knowledge of front-end Customer Service systems (Salesforce Service Cloud, Sprinklr, CTI’s, Google Analytics)
Analytical skills, logical thinker
Customer Service background, understanding of contact center environment
Experience with website data, chat bots, YouTube etc.
Ability to prioritize, plan and coordinate projects
Strong conceptual thinking and data driven
Business fluent in English spoken and written

FACTS