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Enterprise Customer Success Manager

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Massachusetts (USA), United States

Offer summary

Qualifications:

Minimum 3+ years in B2B account or project management with Financial Services experience in the US, Experience with CRM, BPM, LC/NC solutions preferred, Excellent English and executive communication skills.

Key responsabilities:

Build and maintain relationships with strategic customers in the US financial sector
Act as a trusted advisor, oversee project deliveries, drive value realization for customers
Increase customer portfolio through zero churn and sales growth

Creatio

501 - 1000 Employees

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Job description

We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.

The role has hybrid working model located in Boston, MA.

Responsibilities

Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes, value realization, and high ROI.
Grow customer's portfolio through zero churn and active cross and up-sales.
Maintain higher than industry average NPS score.

Desired Skills And Experience

Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
Experience working with CRM, BPM, LC/NC solutions will be a preference.
English language skills and executive level communication.
Desire to learn and adapt fast according to a changing market environment.
Customer-centric expert with a track record in delivering customer success.

What You Should Expect From Us

The award-winning product (a Leader in Gartner Quadrants) to be proud of.
A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
Culture of genuine care, ownership, dedication, and high standards (learn more here).
A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
Creatio offers all team members competitive pay.
Paid leave options for life-qualifying events, sicknesses, etc.
Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.