Project Manager/Customer Success Specialist (Math)

Overview

Make an Impact!

When was the last time you experienced the impact of your work? Our innovation team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes.

How can you make an Impact?

Professional Services Project Managers provide professional learning services and overarching support to clients who purchase project management services specifically around McGraw Hill Reveal Math Core Curriculum, ALEKS web-based Math solutions., and McGraw Hill Plus (connecting data from multiple digital solutions). Rooted in over 30 years of research and analytics, our solutions can pinpoint each student’s knowledge and provide them the support to achieve mastery. These platforms empower educators with the flexibility to structure their courses based on their goals and surface insights into class-level and student-level progress. Hence, they can efficiently help learners who are potentially at risk.

Candidates must live in the Baltimore, MD area. This position is remote, with 80% travel.

What you will be doing:

• Develop a relationship with and serve as the primary liaison between the McGraw Hill Math Solutions team and Baltimore City Public Schools.
• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines. As well as support with the integration of curricular content into the Pre-AP coursework for Algebra I, Geometry, Algebra II, and Pre-Calculus.
• Ensure a coordinated and timely launch and full-year implementation across all networks and schools within Baltimore City.
• Consult with the district regularly to execute the detailed implementation plan.
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel.
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices.
• Coordinate district-wide initiatives, build internal district capacity, and scale for student growth.
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders’ needs.
• Collaborate and coordinate support services with the core sales rep:
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity.
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables.
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments.
  

We’re looking for someone with:

• 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience.
• Experience serving as a building or district level math coach is highly desired.
• Bachelor’s Degree required. (Advanced degree in education, math, or educational technology preferred)
• Ability and willingness to work within district offices, school buildings and classrooms 3-4 days a week.
• Extraordinary desire to learn and innate drive to help others.
• Exceptional written and oral communication skills.
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities.
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement.
• Ability to develop a tracking and reporting process to communicate weekly with Baltimore City math leadership and McGraw Hill territory leadership
• Motivation to continually reflect, improve, and grow.
  
  

This is a 11-month position with the 2 weeks off between April - July and the last 2 weeks in December. Annual salary will be prorated based on 11 working months and paid over 12 months. Vacation time will also be prorated based on 11 working months. The pay range for this position is between $55,000 - $90,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual bonus plan is provided as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

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