Customer Service Specialist

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

Purpose of the Role

________________________________________________________________________________________

• Assures that all clients are receiving the highest quality and professional standards services by achieving data quality objectives.
• Coordinates and develops innovative solutions for highest level of data quality and data reporting
• Deep dive in client queries involving high volumes of data and meet dedicated timelines
• Coordinate with Global Service Centers to ensure operational execution of all deliverables

Key Activities

________________________________________________________________________________________

• Analyze big volumes of data for quality and trend issues, by following standard workflows and pre-defined quality checks (QC)
• Responsible for deep diving in client issues and queries for root cause and actioning on the same within defined timelines
• Support on global cleanups and other adhoc panel quality topics
• Serve as a day-to-day point of contact between the Global Service Center and training them on data, analysis, QC, ensuring thorough checks of their work and data quality.
• Assess and constantly improve quality standards, productivity and processes and actively support where necessary in high complex daily tasks.
• Should follow all local requirements as deemed necessary by the Operations Manager to facilitate a smooth operational excellence
• Can troubleshoot, prioritize, and provide best quality work in a challenging and fast paced environment.
• Keen and able to learn new tools and enhance existing workflows.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!