Technical Account Manager (TAM) - Korean
Kneat enables regulated organizations to move from paper-based validation to intelligent, digitized, paperless solutions. And we do it through the ongoing development of a powerful, purpose-built software platform. In 2014, after eight years of intensive software development, we launched Kneat Gx—the world’s most advanced validation software to help revolutionize the speed, precision, transparency, and intelligence of validation in the Life Sciences sector. Our solution is now used by some of the world’s leading Life Sciences companies.
What we’re looking for
As Kneat continues to expand, we are seeking a skilled and customer-focused Technical Account Manager to join our Consultancy Department.
Position overview
Reporting to our Director of Consulting, you will be the primary technical point of contact for our valued customers, ensuring their success with our products and services. You’ll collaborate closely with cross-functional teams, providing technical expertise, troubleshooting assistance, and strategic guidance.
Responsibilities
- Customer Success:
- Build strong relationships with key stakeholders within customer organizations.
- Understand customer goals, challenges, and pain points.
- Work closely with the Kneat CSM, aligning on Technical Solution deliverables to meet & exceed our customers’ required Business Outcomes - completing an overarching Success Plan for each assigned account.
- Proactively address customer needs and concerns.
- Technical Support:
- Provide pre-sales and post-sales technical support.
- Troubleshoot issues, identify root causes, and implement solutions.
- Train customers on product usage and best practices.
- Product Expertise:
- Become an expert on our products and services.
- Relay customer feedback to engineering teams for continuous improvement.
- Collaborate with Product Owners and engineering teams to address customer-specific requirements.
- Performance Optimization:
- Analyse customer environments and recommend optimizations.
- Ensure successful deployments and performance enhancements.
- Sales Collaboration:
- Work closely with sales teams to drive new business and upsell opportunities.
- Participate in customer presentations and demos.
- Reporting and Documentation:
- Complete Quarterly and Annual Reviews with the customer.
- Maintain accurate records of customer interactions.
- Generate reports on product performance and customer satisfaction.
- Best Practices:
- Establish and communicate best practices for product usage.
- Guide customers toward successful outcomes.
Minimum qualifications
- Bachelor’s degree in a relevant field (Computer Science, Engineering, etc.).
- Proven experience as a TAM or in a similar customer-facing technical role.
- Strong technical background with knowledge of software, cloud services, and IT infrastructure.
- Excellent communication and problem-solving skills.
- Ability to work independently and collaboratively.
- Fluent in Korean and English is required.
If you’re passionate about customer success, thrive in a dynamic environment, and enjoy solving complex challenges, we’d love to hear from you!
What we offer you
At Kneat, we truly value ideas and collaboration so we’ve created an environment that builds, protects, and celebrates teamwork. Our strong culture is central to our continued success.
We offer programs and rewards that one would expect from a highly successful and growing technology company.
- A fantastic culture, team, and energy.
- Competitive compensation.
- Comprehensive benefits package.
- Flexible work arrangements.
- Training and professional development.
Kneat is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to Equal Employment Opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Reasonable accommodations may be made to enable qualified individuals with disabilities or special needs to perform these essential functions. If you have a disability or special need that requires accommodation to complete this application form, please contact us at +353 (0)612 038 26 (Ext 2004) or email us at hr@kneat.com for assistance.
