Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
This role involves working with our engineering teams to triage and remediate issues in our software products and developing enhancements to those products.
What Success Looks Like
In 3 months
- Gain a working understanding of the software products you will be supporting
- Acquire facility with all troubleshooting techniques related to these products
- Establish an understanding of the Arcadia organization and build relationships with stakeholders in other areas of the business
- Participate in Scrum rituals with your team to identify potential for process improvements
In 6 months
- Work with your technical lead to formalize documentation of common issues and steps for resolution
- Improve observability (logging and metrics) of the software products you will be supporting
- Work closely with the production support team to educate them on triage techniques with the goal of improving their self-service abilities
- Participate in code reviews for other team members
- Provide coverage when other team members are unavailable
In 12 months
- Have acquired expertise in two or more software products that your team supports
- Mentor new team members in how to triage and remediate issues
- Be able to identify high priority items
- Be knowledgeable about workarounds
What You'll Be DoingAttending daily and weekly team meetings to report on status of ongoing workInvestigating issues that are brought to the team through observability toolsCommunicating with members of other teams to understand and replicate issuesMaintaining and improving documentation on how to identify and solve problemsWorking with our customers’ data in a responsible and secure mannerImplementing fixes to issues with code and configurationCreating test cases and implementing test suitesWhat You'll BringBachelor's Degree or equivalent experienceUnderstanding of software systemsUnderstanding of cloud computingCommunication skills, verbal and writtenAbility to deliver work of high quality that has been tested thoroughlySkills: SQL, Rails, JavaScript, Angular, AWS, and New RelicWould Love For You To HaveFamiliarity with EHR or Claims DataCuriosityTenacityDriven to solve problemsSkills: React and JavaWhat You'll GetBe a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive careA flexible, remote friendly company with personality and heartEmployee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
