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Enterprise Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Massachusetts (USA), United States

Offer summary

Qualifications:

3+ years of B2B account management experience, Experience in Financial Services required, Familiarity with CRM, BPM, LC/NC solutions, Strong English communication skills, Customer-centric with successful track record.

Key responsabilities:

  • Maintain relationships with strategic customers
  • Act as a trusted advisor to accounts
  • Control delivery processes in projects
  • Help customers achieve desired outcomes
  • Grow customer portfolio and maintain NPS score
Creatio logo
Creatio
501 - 1000 Employees
About Creatio
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. We help our customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Our platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. We believe in genuine care. We build sincere relationships with our clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. We have 700+ employees in six offices and a local presence in 25 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Our culture is about genuine care for our clients and partners, passion, going the extra mile and staying positive.
See more Creatio offers

Job description

We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.

The role has hybrid working model located in Boston, MA.

Responsibilities

  • Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
  • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
  • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
  • Help customers achieve their desired outcomes, value realization, and high ROI.
  • Grow customer's portfolio through zero churn and active cross and up-sales.
  • Maintain higher than industry average NPS score.

Desired Skills And Experience

  • Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
  • Experience working with CRM, BPM, LC/NC solutions will be a preference.
  • English language skills and executive level communication.
  • Desire to learn and adapt fast according to a changing market environment.
  • Customer-centric expert with a track record in delivering customer success.

What You Should Expect From Us

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
  • Culture of genuine care, ownership, dedication, and high standards (learn more here).
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
  • Creatio offers all team members competitive pay.
  • Paid leave options for life-qualifying events, sicknesses, etc.
  • Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Project ManagementAccount ManagementMetastorm BPMCustomer CentricityExecutive ConversationsFinancial ServicesMicrosoft Dynamics CRM

Other Skills

  • Adaptability
  • Problem Solving
  • Relationship Management
Are you interested?

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