3rd Line Support Engineer

Job Description

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support andopportunity to grow together, shape the future, and win as a team. We are going through a transformationjourney, providing our people with opportunity to be integral to improving our service and delivering betterproducts to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for an 3rd Line Support Engineer to join our established and experienced Chief Information Office team here at RSA on a hybrid basis.

Role Requirements

As our 3rd Line Support Engineer you will be responsible for all aspects of creating, maintaining, and supporting the EUC images deployed across the RSA estate. You will have responsibility for the Image Management processes, utilising modern technologies such as Autopilot, Autopatch, Intune and any other emerging technologies.

You will be working alongside 3rd party vendors, you will be responsible for contributing to the core processes of Incident, Problem and Change management where relevant to the Modern Workplace EUC estate. You will troubleshoots incidents and, where necessary, escalate to vendors and external SME organisations (e.g.Microsoft).

You will provide Windows desktop (physical and virtual) and endpoint configuration services to meet the solutions prescribed by the architecture. You will also provide support and root cause assessment where required, while also monitoring new capabilities from vendors.

The Individual

About You:

To be successful in this role you will ideally have experience of supporting end user/Modern Workplace environments. You will have experience working with outsourcing suppliers and multiple software vendors. As well as previous experience and practical application of Service Management processes.

Ideally you will have experience of Microsoft stack of products, including; - SCCM, Intune, O365/M365,Windows 10/11 or Autopilot. You do not need to have experience across all of these MS Products. You will also need the ability to identify and manage risk, as well as good analytical and problem-solving skills.

What we offer you:

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life-balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits,including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.