Patient Account Representative

About The Organization

SaVida Health, a private equity backed healthcare company, provides outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida is headquartered in Nashville, TN and currently operates in Tennessee, Massachusetts, Delaware, Vermont, Maine and Virginia and is developing the capability to expand rapidly to meet the needs of patients suffering from opiate and alcohol addiction.

Description

SaVida Health is currently seeking a Patient Account Representative to join our Nashville team. This is an excellent opportunity with a fast-growing organization that is seeking to improve the lives of people with opioid or alcohol addiction through respectful, compassionate and effective treatment. This position requires an individual to possess an extraordinary level of attention to detail and the ability to multi-task. Responsibilities of this key revenue cycle position include:

• Ensure all claims are submitted with a goal of zero errors.
• Verifies completeness and accuracy of all claims prior to submission.
• Timely follow up on insurance claim denials, exceptions or exclusions.
• File corrected claims and appeals to insurance companies.
• Reading and interpreting insurance explanation of benefits.
• Utilize monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days.
• Make necessary arrangements for medical records requests, completion of additional information requests, etc. as requested by insurance companies.
• Notify supervisor regarding trends and irregularities.
• Respond to inquiries from insurance companies, patients and providers.
• Regularly meet with RCM Director to discuss and resolve reimbursement issues or billing obstacles.
  
  
  

FULL-TIME

LOCATION Remote work from home; may require occasional travel to meetings in Nashville

Position Requirements

The ideal candidate must have full understanding of medical insurance follow-up processes, possess well-developed interpersonal skills, a positive-upbeat attitude, provide outstanding customer service and be willing to go the extra mile.

Qualifications And Education Requirements

• High School diploma or equivalent
• 2 years medical billing experience.
  
  
  

Preferred Skills

• Experience with claim submissions, rejections, denials, appeals & follow up
• Experience with collections and calling on outstanding insurance and patient balances
• Ability to analyze EOB’s and determine steps necessary to correct claims
• Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
• Ability to work independently with minimal supervision and in a team environment
• Ability to maintain work focus in a fast-paced environment
• Possess excellent oral & written communication skills
• Ability to perform under pressure in a professional, calm and positive manner
• Strong attention to detail and accuracy
• Be dependable, adaptable & flexible
• Ability to follow directives given
• Knowledge of email and internet
• Excellent written and verbal communication
  
  
  

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.