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German Speaking Customer Support Consultant for Automotive Company

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece, Belgium

Offer summary

Qualifications:

Fluency in German and English, Previous customer service experience, Knowledge of automotive sector, Proficient with customer support software, Valid European Passport or ID.

Key responsabilities:

  • Provide customer support via phone, email, chat
  • Resolve inquiries and customer issues
  • Maintain records of customer interactions
  • Collaborate to enhance customer satisfaction
  • Stay updated on automotive industry trends

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
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Job description

Patrique Mercier Recruitment is excited to announce an engaging opportunity for a German Speaking Customer Support Consultant in the automotive sector! If you are fluent in German and have a passion for the automotive industry, this role is tailor-made for you!

As a Customer Support Consultant, you will be the vital link between our clients and their customers, delivering exceptional service to German-speaking clients in the automotive field. You will address inquiries, resolve issues, and provide detailed information about our client's products, ensuring a seamless customer experience.

This position not only allows you to leverage your language skills but also offers you a chance to work in a fast-paced and innovative environment.


Responsibilities
  • Deliver outstanding customer support to German-speaking automotive clients via phone, email, and chat
  • Respond to inquiries and provide accurate information about products and services
  • Assist with troubleshooting and resolving customer issues efficiently
  • Maintain comprehensive records of customer interactions and inquiries
  • Collaborate with team members to enhance customer satisfaction and service quality
  • Stay updated on the automotive industry trends and product knowledge
  • Follow established procedures and ensure compliance with quality standards

Requirements

  • Fluency in German and English, both written and spoken
  • Previous experience in customer service, preferably in the automotive sector
  • Strong communication and interpersonal skills
  • Proven problem-solving abilities with a customer-focused approach
  • Able to operate effectively in a dynamic and fast-paced environment
  • Attention to detail and excellence in service delivery
  • Familiarity with customer support software and systems
  • Proficient in using computers and navigating various platforms
  • Valid European Passport or ID

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus / Holiday Bonuses
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many extras

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship Management (CRM) SoftwareAutomotive EngineeringSpeech FluencyCustomer Support

Other Skills

  • Computer Literacy
  • Problem Solving
  • Customer Service
  • Detail Oriented
  • Record Keeping
  • Social Skills
  • Verbal Communication Skills
Are you interested?

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