Offer summary

Qualifications:

Fluency in Dutch and English, Experience in customer service, preferably e-commerce, Strong problem-solving skills, Ability to work in fast-paced environments, Collaborative team player.

Key responsabilities:

Deliver superior customer service via phone, email, and chat

Resolve customer inquiries effectively

Document interactions in the CRM system

Collaborate with colleagues for better service delivery

Engage in training programs for skill improvement

Job description

Become a part of the innovative team at Patrique Mercier Recruitment JP as a Dutch Speaking Customer Agent for a major webshop, and embrace the opportunity to relocate to the stunning vistas of Greece! This position includes a fully paid relocation package, allowing you to focus on your new career while enjoying everything this beautiful country has to offer. In your role, you will offer outstanding customer support to Dutch-speaking clients, assisting them with their inquiries and ensuring excellent service. Join a friendly, support-driven team that understands the importance of customer satisfaction while enjoying the Mediterranean lifestyle. If you're eager to grow your career in a dynamic environment and are passionate about helping customers, we encourage you to apply!

Responsibilities

Deliver superior customer service to Dutch-speaking clients through various communication channels including phone, email, and chat.
Address customer inquiries and resolve issues effectively to drive customer satisfaction.
Stay informed about product offerings and company promotions to provide accurate information to customers.
Document customer interactions in the CRM system accurately for tracking and improvement purposes.
Collaborate with colleagues to enhance overall service delivery and share insights.
Engage in training programs to improve product knowledge and customer service skills.
Contribute actively to team meeting discussions on best practices and customer feedback.

Requirements

Fluency in Dutch and English, both spoken and written.
Demonstrated experience in customer service roles, preferably in e-commerce.
Excellent communication skills with a strong focus on customer care.
Ability to work efficiently in a fast-paced environment and handle multiple inquiries simultaneously.
Strong problem-solving skills and a proactive attitude toward customer needs.
A collaborative spirit that thrives in a team-oriented atmosphere.
Willingness to relocate to Greece and experience a new culture.

Benefits