Career Opportunities: IS Cloud Infrastructure Engineer II (24604)

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Summary

The IS Cloud Infrastructure Engineer II will take on increased responsibility for managing, deploying, and maintaining secure cloud infrastructure solutions that align with the organization's business strategies. This mid-level role will be expected to collaborate with cross-functional teams to identify opportunities for optimization and automation while maintaining a strong focus on security. Additionally, the IS Cloud Infrastructure Engineer II will implement cloud infrastructure with Terraform and Ansible code following corporate policies and best practices in DevOps. The responsibilities will include troubleshooting complex issues, leading projects, mentoring junior team members, and ensuring compliance with security policies.

Essential Responsibilities

Security Design and Development

• Design, deploy and maintain Terraform code to create and support complete cloud infrastructure systems and advanced Azure services.
• Lead and collaborate with cross-functional teams to design and implement complex infrastructure solutions that meet business needs.
• Design and maintain DevOps pipelines to automate the deployment and testing of infrastructure as code.
• Communicate effectively with stakeholders to gather requirements and provide updates on infrastructure projects.
• Develop and maintain infrastructure-as-code modules and libraries to promote code reuse and standardization.
• Lead and mentor junior team members in Terraform coding and DevOps pipeline development.
• Provide advanced cloud technology knowledge to the company. Participate in and consult on complex projects.
• Advise other IS teams on best practices for compute design.

Systems Administration and Operations

• Investigate and diagnose moderately advanced issues with cloud infrastructure resources and services, including application and network performance issues, Web Application Firewalls, and cloud network resources.
• Collaborate with other teams, such as Developers, Analysts and ServiceDesk, to troubleshoot and resolve issues.
• Configure and maintain virtual machines, databases, storage, and networking resources in the cloud.
• Implement solutions to monitor the health and performance of cloud infrastructure resources, including availability and capacity, and proactively identify and resolve any issues.
• Implement backup and disaster recovery solutions to ensure business continuity.
• Maintain security controls and policies to ensure the confidentiality, integrity, and availability of data in the cloud.
• Monitor and report on compliance with security and regulatory requirements and proactively remediate issues.
• Lead team activities for security incident response and remediation.
• Participate in the selection and design of automation and scripting tools to improve efficiency and consistency of system administration tasks.
• Produce and maintain documentation for cloud infrastructure resources, configurations, and procedures.
• Peer review of documentation created by junior engineering staff.

Standards and Policy Administration

• Continuously improve infrastructure processes and tools to increase efficiency and minimize errors.
• Conduct peer reviews and testing to ensure the quality and consistency of infrastructure code and deployments.
• Ensure compliance with industry regulations, as well as internal security policies, standards, and guidelines by implementing advanced security controls and practices, such as Azure Firewall and Azure Key Vault.
• Collaborate with others to determine requirements and standards for compute technology selection and deployment.
• Regularly review existing systems to ensure they comply with established standards and support business operations.
• Develop and maintain compute policies to ensure compliance with industry regulations and internal security policies, standards, and guidelines.

Vendor Coordination and Relations

• Conduct product and vendor research, and present recommendations to senior engineer and/or management.
• Establish and maintain effective working relationships with vendors and related equipment suppliers, including installation and repair of services.
• Maintain service contracts and licensing; monitor adherence to SLAs with outside parties; escalate issues as needed.

Other

• Perform other related duties incidental to the work described herein.

Organizational Responsibilities

• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Experience and/or Education

Required

• Minimum 8 years’ experience delivering systems solutions and related services, with at least 2 years supporting mission critical cloud infrastructure

Experience should include most of the following:

• Infrastructure as code (IaC) tools and methodologies (preferred: Terraform)
• Cloud orchestration platforms for automation and management of IS operations and resources in private and public cloud infrastructure. (preferred: RedHat Ansible)
• Source code management tools and methodologies
• Coding or scripting (preferred: PowerShell, Bash, Azure CLI).
• DevOps pipelines including CI/CD cycles
• DevOps tools (Preferred: Visual Studio, VSCode)
• Cloud storage services and options
• Delivering virtualized applications
• Data protection and retention
• Microsoft and Linux operating systems, core services, and management tools
• Compute infrastructure development, including a balance of performance, management, and cost objectives
• ITIL concepts and practices

Preferred

• Experience w/ both On-prem and Cloud.
• Experience migrating On-prem infrastructure to the Cloud. 
• Experience as a System Administrator or System Engineer or similar.
• Experience managing 100+ servers in the Cloud.
• Additional experience in related technology support and/or operational positions

Knowledge, Skills and Abilities Required

Knowledge

• Advanced knowledge in some or all of the following areas:

• Strong understanding of common system architecture, provisioning, and administration
• Microsoft server and desktop operating systems, including installation, tuning, and management
• Microsoft core services, such as Active Directory and Exchange
• Cloud technologies, such as Microsoft Azure and Amazon Web Services
• Backup and data protection solutions for cloud services
• Troubleshooting of system performance issues and root cause
• Monitoring systems and best practices
• Principles of system design and best practices
• Author and maintain system documentation
• Awareness or knowledge of ITIL and ITSM governance concepts

Skills and Abilities

• Effective communication skills, including listening, verbal, written, and customer service
• Ability to clearly articulate policies and instructions
• Demonstrated progress in conveying appropriate level of detail effectively to all levels of the organization including non-technical staff
• Demonstrated progress in simplify and present complex concepts in an easily understood way
• Proactively and appropriately communicates status and needs
• Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to hear and speak clearly for at least 3-6 hours/day
• Ability to recommend policies, document risks, and propose solutions to information technology management and senior leadership
• Possess a high degree of initiative and motivation
• Ability to effectively collaborate with coworkers, staff, and leaders across all departments
• Demonstrated progress in leading teams of people without oversight
• Demonstrated progress in seeing the big picture beyond a request and takes appropriate holistic action, employing “systems thinking”
• Effective project management skills
• Effective vendor management skills
• Effective organizational skills
• Ability to prioritize work based on business need and direction
• Effective analytical and research skills.  Demonstrated progress in being able to see patterns in data and draw appropriate conclusions
• Demonstrated progress in proposing solutions and communicating business value
• Ability to maintain a positive attitude
• Understands and adheres to governance and process

Working Conditions

Work Enviornment(s):        ☒ Indoor/Office     ☐ Community       ☐ Facilities/Security      ☐ Outdoor Exposure

Environment:  Can include cramped spaces, loud noises, cold temperatures and lifting heavy objects.

Member/Patient Facing:    ☒ No                           ☐ Telephonic         ☐ In Person

         Hazards: May include, but not limited, to physical and ergonomic hazards.

Equipment:  General office equipment and ladders.

Travel:  May include occasional required or optional travel outside of the workplace; the employee’s personal vehicle, local transit or other means of transportation may be used.

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Candidates of color are strongly encouraged to apply. CareOregon is committed to building a linguistically and culturally diverse and inclusive work environment.

Veterans are strongly encouraged to apply.

We are an equal opportunity employer. CareOregon considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.

Visa sponsorship is not available at this time.