Offer summary

Qualifications:

Fluency in Icelandic and English, Strong technical aptitude, Good problem-solving skills, Customer service experience preferred, Ability to learn quickly.

Key responsibilities:

Provide technical support via various channels

Diagnose and resolve product-related issues

Collaborate with engineering on complex concerns

Document interactions in the CRM system

Assist in onboarding new team members

Job description

Join Patrique Mercier Recruitment JP as an Icelandic Technical Support Specialist for a leading tech company and embark on an exciting journey in beautiful Greece! This incredible opportunity includes a paid relocation package, ensuring that your move is as smooth as possible while you immerse yourself in Greek culture. In this role, you'll provide outstanding technical support to Icelandic-speaking customers, assisting them with a variety of inquiries related to innovative technology products and services. You'll enhance your technical skills and problem-solving capabilities in a collaborative team environment, all while enjoying the vibrant Mediterranean lifestyle. If you're passionate about technology and customer service, this position is tailored for you!

Responsibilities

Deliver exceptional technical assistance to Icelandic-speaking customers via phone, email, and chat.
Diagnose and resolve technical issues related to the company's products and services efficiently.
Collaborate with engineering teams to escalate and address complex technical concerns.
Document customer interactions and technical issues accurately in the CRM system.
Participate in ongoing training to enhance product knowledge and support skills.
Provide insightful feedback to improve support processes and enhance customer satisfaction.
Assist in onboarding and training new team members as needed.

Requirements