Offer summary

Qualifications:

Fluent in Dutch spoken and written, Proficient in English, Experience in customer support or e-commerce, Excellent problem-solving skills, Ability to work in dynamic environments.

Key responsabilities:

Provide customer support via phone, email, and chat

Manage inquiries related to orders and payments

Resolve customer issues effectively

Stay updated on products and best practices

Document interactions for service improvement

Job description

Patrique Mercier Recruitment PT is thrilled to offer a unique opportunity for a Dutch Speaking E-Commerce Customer Specialist to join our dynamic team in Greece, complete with a fully paid relocation package! This role is perfect for individuals who are passionate about customer service and e-commerce while seeking an enriching experience in a sunny, culturally rich environment.

As a Dutch Speaking E-Commerce Customer Specialist, you will be responsible for providing exceptional support to our Dutch-speaking clients engaged in online shopping. Your role will involve managing inquiries, resolving e-commerce-related issues, and ensuring a seamless shopping experience for our customers. If you thrive in a fast-paced environment and are eager to make an impact, this position is for you!

Responsibilities

Deliver outstanding customer support to Dutch-speaking clients in the e-commerce sector via phone, email, and chat.
Manage inquiries related to orders, payments, returns, and product information.
Resolve customer issues effectively and efficiently while maintaining high customer satisfaction.
Stay updated on product offerings and e-commerce best practices to assist clients accurately.
Document customer interactions and provide insights for service improvement.
Work collaboratively with team members to enhance the overall customer experience.
Participate in training sessions to continuously develop your skills and product knowledge.

Requirements

Fluent in Dutch (both spoken and written) with strong communication abilities.
Proficient in English for seamless communication.
Prior experience in customer support or e-commerce is highly desirable.
Excellent problem-solving skills and ability to handle various customer inquiries.
Able to thrive in a fast-paced, dynamic work environment.
Friendly, approachable demeanor and a strong focus on customer satisfaction.
Willingness to relocate to Greece and embrace a new cultural adventure.

Benefits