Director of Safety

POSITION OVERVIEW

Reporting to the VP of Enterprise Risk Management, Safety, and Compliance, we are actively seeking an experienced and proven leader to drive safety programs to identify opportunities for the world’s largest indoor recreation company.

The position is responsible for the development and implementation of companywide health and safety operational standards, processes, and controls, including monitoring safety incidents, conducting root-cause analysis to mitigate future occurrences, deploying risk and safety training aligned to regulatory requirements, internal standards, and industry best practices, supporting remediation of field audit program encompassing safety and compliance, and establishing leading and lagging risk and safety metrics. 

This position will be actively involved in process re-engineering efforts, designed to create scalable long-term solutions to support the Company's growth model. This position plays a critical role in the development, oversight, and continuous improvement of safety and compliance at park locations, assisting with internal and external AHJ investigations, and collaborating on security and safety requirements within the field.

This position will require travel throughout our parks as needed to support the safety initiatives and establish quantifiable safety and operational metrics to measure park improvement.

SCOPE OF POSITION

• Develop Park health and safety policies and procedures, which align with regulatory requirements and risk assessment mitigation strategies to support the Company’s commitment to enhance the safety environment.
• Create health and safety training content for new hires, existing team members, and park management on required safety topics, new and existing operating protocols, and safety policies and procedures.
• Enhance the in-park inspection program to improve safety, oversight, and operating effectiveness of regulatory requirements, internal operational criteria, and industry standards.  
• Establish and lead a management of change (MOC) and pre-implementation attraction safety and risk assessment process. 
• Lead various safety activities which support the safety and protection of assets, including people, property, and brand reputation.
• Liaison with health and safety agencies as needed. Support external/internal investigations and ensure they comply with applicable laws, policies, and industry-leading practices.
• Create and analyze data analytic and outlier report data for oversight of risk and asset protection metrics.

RESPONSIBILITIES

Risk and Safety Processes, Policies, and Procedures:

• Proactively identify risks and implement procedures to safeguard team members and guests in collaboration with cross-functional departments. 
• Review all injury incidents and implement a formal root-cause analysis process within the RMIS.
• Enhance the capabilities of the existing RMIS and emerging technologies to enhance existing safety programs and minimize guest and occupational risks.
• Spearhead changes to processes and procedures based on comprehensive risk evaluation criteria (e.g., audit findings, incidents/ claims, process design assessments, formalized risk assessments, etc.).
• Draft and publish updates to the Risk and Operations Manuals, including safety, illness, and injury prevention, emergency action and response, and OSHA compliance within multiple jurisdictions.
• Review and interpret applicable federal, state, and local regulations in collaboration to determine appropriate course of action for compliance.
• Operationalize safety success routines, including park success routines / calendar, business plans, and points of focus during DM visits.
• Lead cross-functional risk assessments of attractions and propose operational procedures and attraction design to identify areas of improvement regarding risk mitigation and compliance guidelines.
• Perform and advise on hazard assessments related to potential guest and employee exposure.
• Manage specialized and large-scale risk, safety, and compliance projects.

Training and Emergency Action Plans: 

• Develop and present safety training materials that support a culture of safety awareness, hazard analysis, and dynamic risk assessment throughout the organization. 
• Drive health and safety training content for new hires, existing team members, and park management, covering guest safety across the network as well as occupational health and safety.
• Develop and implement required safety training, including but not limited to emergency action plans and crisis response strategies, and safety-related field training.
• Deliver the organizational monthly safety meetings and in-park crisis response drills, which will cover essential guest, employee, and emergency action plan topics across the network (both O&O and franchise)
• Lead safety communications, including safety committees to review safety topics, reminders, and new initiatives to keep safety at the forefront of everyone's mind.

Park Self-Inspections/Assessments:

• Review and update a comprehensive safety park inspection program to help park management identify potential safety hazards opportunities for continuous improvement. 
• Reinforce strong client relationships to identify and prioritize safety and risk mitigation needs and proactively act to minimize risks.
• Document appropriate recommendations to senior leadership based on available information and best practice standards.

Safety Oversight and Data Analytics:

• Assess safety and security incident trends to drive policies, audit procedures, and follow-up activities for continuous improvement.
• Support claims management to triage and identify policy and procedure opportunities.
• Develop leading and lagging risk and safety indicators.
• Implement strategies and practices to enhance existing programs and remain current with the latest applicable industry safety trends.
• Manage safety and security investigations, including coordination with government, or industry regulatory agencies as needed.

Coach and Develop:

• Organizational team and provide guidance and work direction on programs and procedures.
• Conduct meetings to establish goals and review progress. Evaluate and develop strengths, including regular touch-point reviews.
• Other non-specified safety functions as needed.

CROSS FUNCTIONAL PARTNERSHIPS

• Company-Owned and Franchise Operations (park safety, sanitation, emergency preparedness, auditing safety procedures and training)
• HR (internal safety investigations, park and company-wide mandatory safety training, OSHA compliance and assist in responding to regulatory investigations)
• Legal and Claims Management (compliance)
• Facilities (environmental controls, safety, compliance, equipment checks
• Regularly interact with all park personnel and regional and divisional field operations management and leadership teams, as well as corporate departments.  Acts as company representative in working with outside government and law enforcement agencies.

QUALIFICATIONS

• Bachelor’s degree in occupational safety and health or safety management, risk management, or business administration.  Master’s degree in occupational safety and health or safety management is preferred.
• 8 years or more of Safety and Health or Safety Management role or related experience in personnel safety
• Experience in customer and employee safety within multi-unit environments including retail, hospitality, amusement parks and attractions, or fitness industries is preferred.
• Licenses CSP, ASP, GSP, CIH, or equivalent safety cert/ training preferred.
• Supervisory experience and/or previous leadership experience is preferred,
• Proficiency with occupational safety disciplines and knowledge of related federal, state, and local safety and health laws and regulations (e.g., Cal/Fed OSHA, DOSH, DOH, ASTM, etc.).
• Experience in collaborating with subject matter experts on cross-functional teams to drive success.
• Working knowledge of computer applications including Microsoft Excel, Word, PowerPoint, PowerBI, and various camera monitoring platforms.
• Experience with manipulation, evaluation, and analysis of data outlier reports.
• Excellent written and verbal communication skills and ability to complete and conduct presentations. 
• Demonstrated strong organization and time management skills and multi-tasking abilities.
• Strong business acumen, organizational savvy, and critical thinking skills.
• Must be able to travel throughout the country as needed.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk for extended periods of time.
• Must be able to move around and position self appropriately during park onsite assessments. 
• Must be able to lift a minimum of 20 lbs. 

Compensation: $130-150k + annual bonus based on qualifications, experience, and performance.  Competitive benefits package including medical, dental, vision, and 401k with company match.

CircusTrix and all its brands are equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.