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Dutch-Speaking Customer Service for E-commerce (Remote, Greece) - 2 months hotel

Remote:

Full Remote

Contract:

Freelance

Experience:

Entry-level / graduate

Work from:

Greece, Belgium

Offer summary

Qualifications:

Fluency in Dutch, written and spoken, Proficiency in English, Previous customer service experience, Strong problem-solving skills, Ability to work remotely.

Key responsabilities:

Deliver exceptional customer service to clients
Handle inquiries about orders and products
Troubleshoot customer issues effectively
Document interactions for continuous improvement
Engage in training to develop product knowledge

Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/

2 - 10 Employees

See more Patrique Mercier Recruitment offers

Job description

Patrique Mercier Recruitment PT is thrilled to offer an exciting position for a Dutch-Speaking Customer Service Agent for E-commerce. This remote opportunity based in Greece comes with the added benefit of 2 months of hotel accommodation! If you’re passionate about delivering outstanding customer service and want to immerse yourself in the vibrant culture of Greece, this role is perfect for you.

As a Dutch-Speaking Customer Service Agent, you'll be responsible for assisting our clients in the e-commerce sector by addressing inquiries, resolving issues, and ensuring an overall pleasant shopping experience. Your ability to communicate effectively and your commitment to customer satisfaction will help you thrive in this position. Join us for an incredible journey!

Responsibilities

Deliver exceptional customer service to Dutch-speaking clients via email, chat, and phone.
Handle inquiries related to orders, products, and shipping in a timely and professional manner.
Troubleshoot and resolve customer issues, ensuring a positive experience.
Document all interactions and feedback to contribute to continuous improvement.
Work closely with the e-commerce team to optimize customer support and product offerings.
Engage in training sessions to develop product knowledge and stay updated on industry trends.

Requirements

Fluency in Dutch (both written and spoken) with excellent communication skills.
Proficiency in English for effective team collaboration.
Previous experience in customer service, particularly in e-commerce, is a plus.
Strong problem-solving skills and a customer-first approach.
Ability to work independently and manage your time effectively in a remote setting.
Enthusiastic and positive attitude, committed to providing an excellent customer experience.
Willingness to embrace remote work and the opportunity to explore Greece.

Benefits