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Call Center Agent (US)

Remote: 
Full Remote
Contract: 
Full time
Salary: 
8 - 14K yearly
Experience: 
Junior (1-2 years)
Work from: 
United States

Offer summary

Qualifications:

Remote work capability, Minimum Intel i5 10th gen or AMD Ryzen 5, 12 GB RAM minimum required, Reliable power and internet backup needed, VoIP speed test meets specified criteria.

Key responsabilities:

  • Manage incoming and outgoing calls
  • Convert calls into leads and towing jobs
  • Identify client needs and provide solutions
SRR Group logo
SRR Group Scaleup https://srrtec.com/
201 - 500 Employees
About SRR Group
Our company gives towing and other road rescue services all across the U.S. and parts of Canada.
See more SRR Group offers

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of the client and find a solution to them.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORK CONDITION
1. Full Time Remote
2. Pacific Time Zone
3. Weekly Payout
4. Salary ($ 7.25 USD/hr + bonus/incentives)
5. Shift-based — in a Call Center that works 24/7

Requirements

1. Computer Specifications

Minimum Intel Specs

Processor: Core i7 8th generation (and above)

                Core i5 10th generation (and above)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

Macintosh Specs

Processor: Core i7/ i5 / M1/ M2

RAM: Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

 

2.  Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download more than 40 mbps

 

Using internet speedtest: 

VoIP Speed Test | 8x8  // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)

 

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift)

Examples:  Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

 

4. Internet Backup  (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

 

Power and Internet Backup is a MUST.

Salary:

$7.25 USD/hr + bonuses/incentives

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Lead Generation

Other Skills

  • Problem Solving
  • Verbal Communication Skills
  • Adaptability
  • Customer Service
  • Time Management
Are you interested?

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