At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
This posting is in anticipation of near future openings.
As an Architect, you will be responsible for providing technical solutions to meet the various needs of our clients. You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results. You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process.
What You'll Be DoingLead voice and digital AI Self-Service solutions for large, multi-location contact centersDesign, develop and implement AI self-service applications with Google CCAIAbility to interface with clients, lead design decisions and drive towards defining solution requirements and technical designServe as a project lead for the Google Delivery practice for assigned Google CCAI projectsCollaborate with project team members to provide input to conversation design specificationsIntegrate to backend systems using web services, databases, and reportingPerform Unit Testing of developed codeAssist with System and Functional TestingWhat You'll Bring to the Role8+ years of architecture and design experience overall4+ years of experience with Google Dialog Flow ES/CX2+ years of technical on-hands experience with Google Cloud CCAIGoogle Certification a plus and/or badge completion requiredKnowledge of Cloud Services Architecture, Apigee, Vertex AIAbility to support multiple projects at the same timeExperience in managing large multi-site contact center implementationsExperience managing and guiding developers or interest in doing soExperience in writing Solution Document Designs/specifications for IVA applicationsExperience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and AmazonProficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.Must be able to work independently, be organized, self-motivated, and have attention to detailExcellent communication skills, both written and verbalExperience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, SwiftSupport integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, ReportingBachelor's degree requiredDesired ExperienceStaff management 1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experienceVXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9What You Can ExpectThe anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off.#LI-DD1
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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