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German Speaking B2B Customer Support for Software, Athens, Greece

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluent in German (spoken and written), Proficient in English, Experience in B2B customer support preferred, Familiarity with software products, Strong problem-solving skills.

Key responsabilities:

  • Deliver exceptional B2B customer support
  • Resolve technical issues related to software
  • Document customer interactions for service quality
  • Collaborate with technical teams for solutions
  • Build strong client relationships for satisfaction
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
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Job description

Join Patrique Mercier Recruitment PT as a German Speaking B2B Customer Support Specialist for Software in beautiful Athens, Greece! This is an exciting opportunity for individuals eager to support business clients while working in a vibrant and historic location.

In this role, you will manage inquiries and provide solutions for our German-speaking business clients regarding our software products. Your expertise in customer service, combined with your technical knowledge, will be crucial in ensuring client satisfaction and retention. If you are passionate about technology and enjoy helping others, we would love to have you on our team!

Responsibilities
  • Deliver exceptional B2B customer support to German-speaking clients regarding software inquiries.
  • Resolve technical issues and provide guidance on software features and functionalities.
  • Document customer interactions and feedback to enhance product offerings and service quality.
  • Collaborate with technical teams to address complex customer needs efficiently.
  • Engage in ongoing training to stay updated with product changes and customer service strategies.
  • Build and maintain strong relationships with clients, focused on customer satisfaction.

Requirements

  • Fluent in German (both spoken and written) with excellent communication skills.
  • Proficient in English for effective teamwork and communication.
  • Experience in B2B customer support or technical support is a strong advantage.
  • Familiarity with software products and the ability to troubleshoot technical issues.
  • Strong problem-solving capabilities and the ability to understand client needs.
  • Professional demeanor with a commitment to achieving high customer satisfaction.
  • Willingness to work in Athens, Greece, and embrace a new cultural experience.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishGermanEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Internal DocumentationSales SupportTechnical SupportLanguage Arts

Other Skills

  • Troubleshooting (Problem Solving)
  • Problem Solving
  • Verbal Communication Skills
  • Technical Acumen
  • Customer Service
  • Relationship Building
Are you interested?

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