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Polish Speaking Technical Support for Cybersecurity Solutions, Greece

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece, Belgium

Offer summary

Qualifications:

Fluency in Polish and English required, Previous experience in technical support preferred, Strong problem-solving skills essential, Proficient in using computers and applications, Valid European Passport or ID required.

Key responsabilities:

  • Provide technical support via phone, email, and chat
  • Troubleshoot and resolve cybersecurity software issues
  • Document customer interactions accurately
  • Collaborate with engineering to improve products
  • Stay updated on cybersecurity trends and threats
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
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Job description

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for Polish Speaking Technical Support Representatives specializing in Cybersecurity Solutions in beautiful Greece! If you are fluent in Polish and have a passion for technology and cybersecurity, we want to hear from you!

In this role, you will provide expert technical support to Polish-speaking clients, assisting them in resolving issues related to cybersecurity solutions and ensuring their systems remain secure and efficient. Join our dynamic team and make a meaningful impact in the cybersecurity field!


Responsibilities
  • Provide technical support to Polish-speaking clients for cybersecurity solutions via phone, email, and chat.
  • Troubleshoot and resolve issues related to cybersecurity software and protocols.
  • Document and track customer interactions and technical resolutions clearly and accurately.
  • Collaborate with engineering and product teams to improve product functionality.
  • Stay updated on the latest cybersecurity trends, threats, and technologies.
  • Ensure customer satisfaction through timely resolution and effective communication.
  • Participate in training and development sessions to enhance product knowledge.

Requirements

  • Fluency in Polish and English is essential; additional languages are a plus.
  • Previous experience in technical support or cybersecurity is preferred.
  • Strong problem-solving skills and technical aptitude.
  • Excellent communication abilities and customer service orientation.
  • Ability to work efficiently in a fast-paced and demanding environment.
  • A keen interest in technology and cybersecurity.
  • Familiarity with common cybersecurity solutions and practices.
  • Proficient in using computers and various applications.
  • A valid European Passport or ID is required.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus / Holiday Bonuses
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Good Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many extras

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishPolishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Technical SupportCustomer Service TrainingSpeech FluencyDocumentation GenerationLanguage EducationCyber Threat Intelligence

Other Skills

  • Computer Literacy
  • Problem Solving
  • Technical Acumen
  • Collaboration
  • Verbal Communication Skills
Are you interested?

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