Offer summary

Qualifications:

Fluency in Italian and English, Strong technical skills, Previous experience preferred but not required, Quick learner of new technologies, Team-oriented with customer focus.

Key responsabilities:

Provide technical support via phone, email, and chat

Troubleshoot software-related customer inquiries

Document interactions in the CRM system

Collaborate to resolve complex technical concerns

Engage in training and assist with onboarding new hires

Job description

Join Patrique Mercier Recruitment JP as an Italian Speaking Technical Support Specialist for software services in the vibrant city of Athens, Greece! This exciting opportunity allows you to work in a dynamic environment while supporting a leading tech company. In this role, you will provide outstanding technical assistance to Italian-speaking customers, helping them navigate software services and resolve any inquiries or issues. You will be part of a collaborative team that values professional growth and customer satisfaction. If you're passionate about technology and eager to work in a culturally rich setting, this position is perfect for you!

Responsibilities

Deliver exceptional technical support to Italian-speaking customers across various channels, including phone, email, and chat.
Troubleshoot and resolve customer inquiries related to software services efficiently.
Document customer interactions and issues accurately in the CRM system.
Collaborate with other teams to escalate and resolve more complex technical concerns.
Engage in continuous training to improve product knowledge and support skills.
Provide constructive feedback to enhance support processes and improve customer experience.
Assist in onboarding and training new team members as required.

Requirements

Fluency in Italian and English, both written and spoken.
Strong technical skills and the ability to troubleshoot software issues.
Excellent communication and customer service abilities.
Previous experience in technical support or related fields is preferred but not required.
Ability to learn new technologies and processes quickly.
Team-oriented with a passion for helping customers.
Willingness to relocate to Athens, Greece, and adapt to a new cultural environment.

Benefits