Offer summary

Qualifications:

Fluent in Italian and English, Strong communication skills focused on customer service, Calm in high-pressure situations, Previous customer service or emergency assistance experience preferred, Strong problem-solving skills.

Key responsabilities:

Respond promptly to emergency calls

Assess situations and provide guidance to customers

Communicate effectively to support and inform customers

Maintain accurate records of interactions and requests

Collaborate with teams for timely solutions

Job description

Join Patrique Mercier Recruitment JP and become a vital part of our Italian-speaking Emergency Roadside Assistance team based in the beautiful city of Athens, Greece! This role offers an exciting opportunity to support customers in need of immediate assistance while enjoying the rich history and vibrant culture of Greece. Your primary responsibility will be to provide timely and professional assistance to Italian-speaking clients facing roadside emergencies. If you are ready to make a real difference and thrive in a dynamic environment, we want to hear from you!

Responsibilities

Respond promptly to emergency calls from Italian-speaking customers seeking roadside assistance.
Assess the situation and provide guidance to customers while dispatching appropriate services.
Communicate effectively to ensure customers feel supported and informed throughout the assistance process.
Keep accurate records of customer interactions and service requests in the company's system.
Work closely with the roadside assistance team and local service providers to deliver timely solutions.
Participate in ongoing training to enhance your skills and knowledge of roadside assistance protocols.
Provide feedback and suggestions for improving service delivery and customer satisfaction.

Requirements

Fluent in Italian and English, both written and spoken.
Strong communication skills with a focus on customer service.
Ability to remain calm and composed in high-pressure situations.
Previous experience in customer service or emergency assistance is highly desirable.
Strong problem-solving skills and a proactive approach to addressing customer needs.
A commitment to providing exceptional service and support to clients.
Willingness to work flexible hours, including evenings and weekends.

Benefits