Field Service Engineer - Remote (East Coast Only) at Astanza Laser

Astanza is looking to add another exceptional candidate to our well-regarded Engineering Department.

Service engineers are responsible for maintenance, the installation of lasers on-site, and training including safety and treatment protocols. Astanza's engineering team offers excellent all-in-one service support for any questions involving treatment methodology or laser performance concerns. As part of the engineering team, you will provide routine and emergency maintenance for Laser clients. Engineers should be able to provide support and troubleshooting or clinical support over the phone, in person, or on a video call.

This position requires a background in lasers (3 years) as well as a smart, confident, responsible, and hard-working skillset and outlook. Great presentation skills are essential, as are a set of skills in working with your hands and systematic problem-solving. A secondary background or affinity for a hands-on field such as electronics, or motorcycle, auto, bicycle, etc. repairs is preferred.

Job Description

• Interact with business owners, CEO's, Physicians, PA’s, NP’s, RN’s, and other healthcare practitioners on a daily basis
• Perform initial quality inspection and routine maintenance of laser systems on the East Coast. **Can be based near any major airport on the east coast including; Pennsylvania, Virginia, North Carolina, D.C., New Jersey, New York, Connecticut, Massachusetts
• Troubleshoot errors and customer issues over the phone.
• Instruct doctors, and other decision makers on the proper use of the laser systems.
• Align, adjust, calibrate, and maximize complicated laser systems in a clinic environment at customers’ locations.
• A rewarding position where your actions are extremely transparent in the service department and each employee is held accountable.

Job Requirements:

• Travel nationally mostly on the east coast up to 100%, occasionally with very little advanced notice.
• Travel internationally (very little)
• Public speaking and instruction to physicians and other healthcare professionals.
• Able to grasp complex and intricate concepts quickly.
• Ability to be self-sufficient, having your home base in your city, away from the company headquarters.
• Ability to also work as a team, and support the engineering department as a whole.
• A passion for travel, a major part of the role.
• Articulate complicated issues to customers in a very simple way.
• Safety-above-all-else mentality.
• Must communicate well and be well-spoken

Experience:

• Bachelor's or Master's degree in Biomedical Engineering, Biotechnology, or a related field.
• 3+ years experience servicing medical lasers
• B.S. or M.S. in related field REQUIRED (Biomedical engineering is preferred) or (physics, natural or applied sciences, etc.).
• Able to lift 75 lbs
• Valid driver’s license
• Ability to pass full background and reference check
• Familiarity/aptitude with laser, electronic, or mechanical (motorcycle, auto, bicycle, etc.) systems a plus.
• Excellent communication and collaboration skills.
• Ability to work effectively in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off