Senior Systems Engineer - OS Engineering

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

What you get to do in this role:

• Lead the design, development, and management of scalable server infrastructure tools, with a focus on OS build and deployment automation and high system availability.
• Develop, support and fine-tune Red Hat Linux systems, addressing aspects like security (SELinux), performance optimization, and patch management through automation tools such as Puppet and Ansible.
• Develop and sustain a software-defined, declarative infrastructure environment using Python, Puppet/Ansible, and Red Hat Linux (RHEL).
• Engineer and implement automation solutions targeting Linux-based systems, primarily through Puppet and Ansible.
• Spearhead automation-centric, large-scale infrastructure projects from ideation to deployment.
• Utilize ServiceNow platform capabilities for advanced orchestration workflows.
• Engage with cross-functional teams including project management, network engineering, security, and database administration to deliver holistic solutions.
• Demonstrate an aptitude for independent problem-solving. While you'll have a collaborative team and resources at your disposal, your role will require proactive research and innovative troubleshooting.

To be successful in this role you have:

• In-depth expertise in Python, Puppet/Ansible, and Red Hat Linux (RHEL).
• Proficiency in virtualization and containerization technologies, such as VMware, AWS, Azure, and Kubernetes.
• Demonstrated skills in configuration management and automation, particularly in Puppet/Ansible and Python.
• Comprehensive understanding of Linux operating systems and associated toolsets.
• Familiarity with networking protocols including DNS, LDAP, NTP, and SMTP.
• Experience in using Source Control Management tools like Git, Gerrit, or GitLab.
• Exceptional analytical and problem-solving skills, complemented by a strong ability for autonomous work.

Requirements:

• Bachelor’s degree in computer science or a related field or relevant years of experience.
• 4+ years of experience in Linux System Administration, including both software and hardware aspects.
• A minimum of 2 years of hands-on experience with automation tools like Puppet or Ansible.
• Strong scripting skills, specifically in Bash and Python.
• Knowledge of Agile Project Management frameworks.
• Experience working in a 24x7 operational setting with on-call support rotation.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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