Offer summary
Qualifications:
7+ years in Customer Success or related field, 2+ years of People Management experience, Strong project/program management skills, Technical proficiency in enterprise capabilities, Experience with large data sets analysis.
Key responsabilities:
- Lead a team of Customer Success Managers
- Provide strategic and consultative guidance
- Enhance customer success processes and metrics
- Collaborate across multiple groups for retailer engagement
- Engage with partners to solve problems effectively