2024-7386_Collections Analyst

Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our Holiday Party.

Shift: Night Shift

The Collections Analyst will be responsible for analyzing policy premium balances and the timely collection of outstanding premiums. In this position, you will be assigned Direct Billed reports/policies to manage. This role will have interactions with brokers, insureds, underwriters and other members of the finance team.

Daily operations for Direct Bill Support and communication with Direct Bill digital brokers
o Monitor incoming Direct Bill payments to confirm daily receipts.
o Report and follow up on daily payment failures.
 Responsible for all direct bill daily reports that support the daily reconciliation for Direct Bill
 Issuing cancellation notices for non-payment of premium
 Administrative support for past due policies and aging premium balances over 30 days
 Prepare and submit policy paperwork to the Finance Manager to prep for disbursements of premium
 Generate and save monthly commission statements and request disbursements
 Assist in research for client/brokers escalations to our call center
 Middle Market Invoicing support
o Monitor daily Middle Market Premium Activity and daily invoices to ensure all items are billed
o Confirm /validate that invoices are correct and display proper due dates, amounts, etc.

• Advanced knowledge of Microsoft Office products
• Experience with Cognos, Power BI, Great Plains, or Alteryx are a plus
• Strong reconciliation, analytical and business problem solving skills
• Strong interpersonal and organizational skills
• Excellent written and verbal communication skills
• Ability to work well independently and as part of a team
• Ability to work on several tasks simultaneously
• Attention to detail

• Bachelor’s degree – preferably in Accounting or Finance
  2 – 4 years Insurance experience preferably finance, collections or premium audit collections